Service Order Dispatcher (SW5)

EMCOR Group; Washington (District of Columbia); On-site; Full time

Job summary

An established industry player is seeking a dedicated Service Order Dispatcher to join their team. This role is pivotal in ensuring smooth operations by managing service requests and dispatching work orders to service crews. The ideal candidate will possess strong communication skills and proficiency in Microsoft products. With a commitment to high-quality service, this position offers a chance to contribute to essential government services. Join a company that values its employees and offers a comprehensive benefits package, including medical, dental, and a 401(k) Savings Plan. If you are customer-friendly and detail-oriented, this opportunity is perfect for you!

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Health Savings Accounts

Flexible Spending Accounts

Life Insurance

Disability Insurance

401(k) Savings Plan

Employee Assistance Program

Qualifications

• Experience with Microsoft products and customer service is essential.
• Ability to communicate clearly and manage service requests.

Responsibilities

• Record and dispatch work orders and preventive maintenance tickets.
• Ensure customer satisfaction through follow-up communication.

Skills

Microsoft Products

Excel

Word

PowerPoint

Internet

Email

Customer Service

Communication Skills

Education

Experience in Facility Management

GSA Public Trust Clearance

Tools

GSA Maximo

JD Edwards Accounting

Job description

About Us:

EMCOR Government Services offers an experienced single-source solution for meeting the routine and mission-critical needs of federal, state, local and other government organizations. By combining our expert professional technicians, commercial best practices, extensive facilities knowledge and strong commitment to reliable, responsive service, we enable our government clients to achieve consistently high-performance facilities, on-time projects and long-term value.

Job Title: Service Order Dispatcher (SW5)

Essential Duties and Responsibilities:

• This position receives, records PM and Work order tickets in the GSA Maximo system, and distributes work orders and preventive maintenance tickets to service crews.
• Receives customer requests for service records information, such as name, address, article to be repaired, or service to be rendered, prepares work order and distributes to service crew, schedules service calls and dispatches service crews.
• The Service Order Dispatcher calls or writes to the customer to ensure satisfactory performance of service, keeps record of service calls and work orders.
• Dispatches work orders and relays messages and special instructions to mobile crews and other departments using radio or cellular phone equipment.
• Processes timesheets and prepares Purchase request forms for entry into JD Edwards accounting system.

Qualifications:

• Computer experience, Microsoft Products, Excel, Word, PowerPoint, Internet, Email.
• Maximo experience preferred but not required.
• JD Edwards Accounting experience preferred but not required.
• Customer friendly and able to speak clearly and answer the phone / radio, communication devices.
• Preferred experience in Facility Management.
• Must be able to acquire a GSA Public Trust Clearance (HSPD-12)

Compensation Range: $21.18 / hr.

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities