Dispatcher

ITW; California; On-site; Full time

Job summary

An established industry player is seeking a dedicated Dispatch Coordinator to enhance customer service and support operations. This role involves managing service requests, scheduling technicians, and ensuring customer satisfaction through effective communication and follow-up. With a commitment to integrity and respect, the company fosters a supportive work environment while providing competitive pay and comprehensive training. Join a team that values your contributions and offers opportunities for growth within a safety-conscious workplace. If you have a passion for customer service and a knack for organization, this is the perfect opportunity for you!

Benefits

Competitive Pay

Great Insurance Options

Paid Vacation and Holidays

401K with Company Match

On-the-job Training

Service Vehicle Provided

Uniforms Provided

Safety Equipment Provided

Safety-conscious Work Environment

Qualifications

• 1+ year of experience in high volume dispatching required.
• Excellent communication skills are essential for this role.

Responsibilities

• Answer incoming service requests and log customer calls.
• Schedule service calls and maintain follow-up systems.
• Perform clerical functions and assist with customer inquiries.

Skills

Verbal Communication

Written Communication

Interpersonal Skills

Customer Service

Education

High School Diploma

Business or Trade School

GED

Job description

Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.

The person in this role will perform a variety of duties associated with the dispatching functions in order to provide prompt and efficient service to our customers. There will be frequent contact with District employees and constant contact with customers and other outside personnel, requiring more than ordinary courtesy and tact to establish and maintain good customer relations. You will have occasional work with confidential data where the effect of any disclosure may have an impact on the business.

General Duties:

• Answer all incoming telephone service requests and log customer service calls with all pertinent information in system.
• Schedule service calls to techs and supply information needed by Service Tech, and determine priorities to be assigned to service calls.
• Maintain follow up system for parts ordered by Service Techs to ensure complete customer satisfaction per company policies and guidelines.
• Maintain Inspection List, Automatic Scale, Wrapper and General Line.
• Maintain File of Equipment. This could include calling customers concerning estimates for overhauls, prices for new equipment, and completion of services.
• Perform clerical functions, as necessary, such as assisting with tracking of consignment, assisting walk-in customers, shipping/receiving, handling phone calls for supervisor, etc.
• Train or cross train other employees as requested.
• Follow up on completed service calls to verify customer satisfaction and promote service contracts.
• Print out and mail invoices.
• Do 3rd party billing.
• Schedule PM's.

Salary Range: $26.00 - $32.00 per hour dependent on experience, skills and education.

To be considered for this exceptional career opportunity you must have at least the following:

• Accredited High School diploma, Business or trade school or GED.
• A minimum of 1 year of similar or related experience with high volume dispatching experience.
• Excellent verbal, written and interpersonal communication skills.

Physical Requirements:

• Required to sit for prolonged periods of time.
• Extensive periods of time on phone.
• OT as required.

Why work for us?

• Competitive pay.
• Great insurance options with low premiums.
• Paid vacation and holidays.
• 401K with company match.
• Extensive on-the-job, online, and classroom training.
• Service vehicle, uniforms, and safety equipment provided.
• Safety-conscious work environment.

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.