Dispatcher

Transdev North America; Illinois; On-site; Full time

Job summary

An established industry player is seeking a Dispatcher to oversee road service and ensure customer satisfaction. In this role, you will communicate with operators to track performance, respond to customer inquiries, and manage emergency situations. This position offers a starting pay rate of $21.00 with annual raises, along with a comprehensive benefits package including vacation, sick days, and a 401(k) plan. If you are dedicated to safety and customer service, this opportunity is perfect for you to make a difference in the transportation sector.

Benefits

Vacation: minimum of two weeks

Sick days: 5 days

Holidays: 12 days

401(k) retirement plan

Medical, dental and vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Qualifications

• 3-5 years' experience in dispatching required.
• Excellent customer service and communication skills are essential.

Responsibilities

• Oversee road service and track trip performance measures.
• Provide customer support for questions about trips.
• Manage emergency situations for vehicle operators.

Skills

Customer Service

Problem Solving

Analytical Skills

Interpersonal Skills

Verbal Communication

Education

High School Diploma or GED

Technical Degree

Job description

Dispatcher

Transdev in West Cook, IL is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev is proud to offer:

Starting payrate: $21.00 with a .25¢ raise every July 1st.

Benefits include:

1. Vacation: minimum of two (2) weeks
2. Sick days: 5 days
3. Holidays: 12 days; 8 standard and 4 floating
4. Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

1. Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
2. Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
3. Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
4. Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
5. Other duties as required.

Qualifications:

1. High School Diploma or GED; Technical Degree preferred.
2. 3-5 years' experience dispatching.
3. Excellent verbal, interpersonal and customer service skills.
4. Problem solving and analytical skills.
5. Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

1. Must be able to work shifts or flexible work schedules as needed.
2. The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
3. Work environment will be a combination of both indoors and outdoors.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of