Dispatcher

University of Colorado System; Colorado Springs (CO); On-site; USD 51,000 - 58,000; Full time

Benefits offered by this job

Time off

Health coverage

Retirement benefits

Education credits

Wellness programs

Total compensation calculator

Job summary

The University of Colorado Colorado Springs (UCCS) is actively seeking a Police Communications Technician to join the Public Safety team. This role receives and prioritizes emergency and non-emergency calls, dispatches first responders, and maintains crucial records to support campus safety operations.

Preferred candidates will have a high school diploma or GED and experience in emergency communications. Spanish bilingual abilities are a plus. On-site work with comprehensive benefits is offered.

Qualifications

• High school diploma or GED is required.
• Experience in a public safety or emergency communications setting is preferred.
• Bilingual (Spanish) is preferred.

Responsibilities

• Answer and process emergency and non-emergency calls; gather essential information and determine response level.
• Dispatch police, fire, ambulance, and other services using CAD.
• Monitor police radio channels; relay instructions and status updates to field units.
• Maintain accurate and secure records and coordinate with responding agencies.

Skills

Public safety experience

Bilingual (Spanish)

Education

High school diploma or GED

Tools

CJIS

NCIC/CCIC

CAD

CBI

FEMA IS-100/IS-200/IS-700

APCO Public Safety Telecommunicator

Job description

Police Communications Technician

Public Safety

Elevate Your Career at UCCS: Innovate, Inspire, and Impact inthe Rockies!

Who We Are

The University of Colorado Colorado Springs (UCCS) is a premier educational institution that prides itself on academic excellence, research, and community engagement and is actively seeking a Police Communications Technician to join our team! UCCS is committed to academic excellence, professional development, and fostering an environment that supports innovation and student success.

At the base of the Rocky Mountains, Colorado Springs is captivated by itsstunning landscapes, making it a paradise for nature lovers. Thiscity is more than its scenery—a mosaic of history, arts, and avibrant tech scene. We invite you to join a community thatcherishes outdoor adventure as much as forward-thinking growth, anexceptional setting for both career and lifestyle.

Salary Range

$50,700- $58,059 annually .Compensation will be commensurate upon experience andqualifications.This position is Non-Exempt from the Fair LaborStandards Act (FLSA) overtime provisions.

Work Location:

On-Site

Benefits at a Glance

• Generous Time Off : Enjoy 22 vacation days, 10 sick days, paidparental leave, 13 recognized holidays, and provisions forbereavement, jury duty, and FAMLI Leave.
• Robust Health Coverage : Our comprehensive medical plans coverpreventative care at no cost, including a yearly mental healthvisit. Plus, benefit from affordable dental, vision plans, andcompetitive prescription drug prices.
• Financial & Retirement Benefits : Take advantage of ourhealth savings, flexible spending accounts, and life and disabilityinsurance. Plan for your future with our retirement options.
• Further Your Education : Avail twelve (12) waived credits peracademic year for courses at any CU campus. We invest in youreducational and professional growth.
• Wellness & More : From wellness programs aimed at achievingyour best self to various additional benefits through CU Advantage,we prioritize well-being and holistic development.
• Want to know your total compensation? Use our calculator to get thecomplete picture!

Summary

The UCCS Police Department is committed to protecting life,liberty, property, and the constitutional rights of all peoplethrough compassion, fairness, integrity, and professionalism. ThePublic Safety Communications Technician plays a vital role insupporting this mission by serving as a critical communicationslink between the university community and emergency responders.This position is responsible for receiving and prioritizingemergency and non-emergency calls, deploying appropriate services,and maintaining accurate and secure records in support of publicsafety operations.

Essential Functions

• Answer and process all incoming emergency and non-emergencyphone calls; interview callers to gather essential information anddetermine response level.
• Dispatch appropriate services (police, fire, ambulance, rescue,facilities, security, parking, etc.) using a Computer AidedDispatching (CAD) system.
• Monitor and communicate via multi-channel police radio systems;relay instructions and status updates to field units in realtime.
• Track and document unit activity, incident status, personnellocation and deployment using CAD.
• Monitor various safety systems including:
  • Campus 911 notification system
  • Fire and intrusion alarm systems
  • Elevator safety and HVAC systems
  • Campus safety applications and emergency alert systems
• Coordinate responses and communicate with other law enforcementagencies, university departments, external service providers, andmutual aid partners.
• Retrieve, enter, audit, and secure sensitive information inlocal, state, and national criminal justice databases (e.g., NCIC,CCIC, CJIS).
• Maintain proper documentation and security of confidentialpolice and criminal justice records.
• Conduct background checks for law enforcement use and ensurethe lawful release of police records.
• Perform administrative and clerical tasks including filing,data entry, record retrieval, and checking keys and equipment inand out.
• Serve as a liaison to the campus community and externalagencies, directing non-emergency requests to the appropriatedepartment or service.
• Assist in the instruction, counseling, and evaluation of newcommunications personnel using a structured training program.
• Perform all other duties as assigned.

Tentative Search Timeline

• Priority will be given to applications submitted by:November 10, 2026 .
• Potential interview dates: November 16 - 20, 2026
• Potential start date: December 1, 2026

CU is an Equal Opportunity Employer and complies with allapplicable federal, state, and local laws governingnondiscrimination in employment. We are committed to creating aworkplace where all individuals are treated with respect anddignity, and we encourage individuals from all backgrounds toapply, including protected veterans and individuals withdisabilities.

In accordance with the Equal Pay for Equal Work Act, UCCS does not discriminate based on sex in our employment or compensation practices.

Qualifications :

• High school diploma or GED required.
• Must obtain the following certifications within designatedtimeframes after hire:
  • Within 3 months: NCIC/CCIC (National Crime InformationCenter/Colorado Crime Information Center)
  • Within 6 months: Colorado Bureau of Investigation (CBI), FEMAIS-100, IS-200, IS-700, and Notary Public
  • Within 1 year: APCO Public Safety Telecommunicator.
• Experience in a public safety or emergency communicationssetting is preferred.
• Bilingual (Spanish) is preferred.
• Highly qualified applicants will have experience with:
  • Criminal Justice Information Systems (CJIS)
  • Computer Aided Dispatch (CAD)
  • National and state criminal databases (NCIC, CCIC)

The University of Colorado Colorado Springs has implemented amisconduct history check program with respect to final candidatesfor specific appointments. The misconduct history check program isintended to allow UCCS to collect and review information about acandidate's conduct at their previous institutions, specificallyconduct related to sexual misconduct, harassment, and/ordiscrimination – before making hiring decisions. All finalcandidates to these appointments are required to complete anAuthorization to Release Information and provide contactinformation for their previous institutions.