Dispatcher

CU Colorado Springs; Colorado Springs (CO); On-site; USD 51,000 - 58,000; Full time

Benefits offered by this job

22 vacation days

10 sick days

Paid parental leave

13 holidays

Bereavement/jury duty/FAMLI Leave

Health coverage

Job summary

The University of Colorado Colorado Springs (UCCS) is seeking a Police Communications Technician within Public Safety. The role supports emergency and non-emergency communications, prioritizes calls, and dispatches services via CAD while maintaining secure records.

Responsibilities include monitoring multiple radio channels, coordinating with responders and campus departments, and ensuring accurate documentation.

Qualifications

• High school diploma or GED required.
• Must obtain NCIC/CCIC certification within 3 months.
• Within 6 months: CBI, FEMA IS-100, IS-200, IS-700, and Notary Public.
• Within 1 year: APCO Public Safety Telecommunicator.
• Experience in a public safety or emergency communications setting is preferred.

Responsibilities

• Answer and process all incoming emergency and non-emergency calls; interview callers to gather essential information and determine response level.
• Dispatch appropriate services using a CAD system.
• Monitor and communicate via multi-channel police radio systems; relay instructions to field units.
• Track and document unit activity, incident status, and deployment using CAD.
• Monitor campus safety systems (911, alarms, elevator safety, HVAC, safety apps).
• Coordinate responses with law enforcement, university departments, and external agencies.
• Retrieve, enter, audit, and secure sensitive records in CJIS databases (NCIC/CCIC).
• Maintain documentation and security of confidential police records.
• Conduct background checks for law enforcement use and release of records.
• Perform administrative tasks including data entry, filing, and equipment checks.
• Serve as liaison to campus and external agencies; train new personnel.
• Perform all other duties as assigned.

Skills

Public safety communications

Bilingual Spanish

Emergency Dispatch

Education

High school diploma or GED

NCIC/CCIC certification

CBI / FEMA IS-100/IS-200/IS-700

Notary Public

APCO Public Safety Telecommunicator

Job description

Police Communications Technician

Public Safety

Elevate Your Career at UCCS: Innovate, Inspire, and Impact in the Rockies!

Who We Are

The University of Colorado Colorado Springs (UCCS) is a premier educational institution that prides itself on academic excellence, research, and community engagement and is actively seeking a Police Communications Technicianto join our team! UCCS is committed to academic excellence, professional development, and fostering an environment that supports innovation and student success.

At the base of the Rocky Mountains, Colorado Springs is captivated by its stunning landscapes, making it a paradise for nature lovers. This city is more than its scenery-a mosaic of history, arts, and a vibrant tech scene. We invite you to join a community that cherishes outdoor adventure as much as forward-thinking growth, an exceptional setting for both career and lifestyle.

Salary Range: $50,700- $58,059 annually. Compensation will be commensurate upon experience and qualifications. This position is Non-Exempt from the Fair Labor Standards Act (FLSA) overtime provisions.

Work Location: On-Site

Benefits at a Glance

At UCCS, our employees are our most valued asset. We’re proud to offer:

• Generous Time Off: Enjoy 22 vacation days, 10 sick days, paid parental leave, 13 recognized holidays, and provisions for bereavement, jury duty, and FAMLI Leave.
• Robust Health Coverage: Our comprehensive medical plans cover preventative care at no cost, including a yearly mental health visit. Plus, benefit from affordable dental, vision plans, and competitive prescription drug prices.
• Financial & Retirement Benefits: Take advantage of our health savings, flexible spending accounts, and life and disability insurance. Plan for your future with our retirement options.
• Further Your Education: Avail twelve (12) waived credits per academic year for courses at any CU campus. We invest in your educational and professional growth.
• Wellness & More: From wellness programs aimed at achieving your best self to various additional benefits through CU Advantage, we prioritize well-being and holistic development.
• Want to know your total compensation? Use our calculator to get the complete picture!

Summary

The UCCS Police Department is committed to protecting life, liberty, property, and the constitutional rights of all people through compassion, fairness, integrity, and professionalism. The Public Safety Communications Technician plays a vital role in supporting this mission by serving as a critical communications link between the university community and emergency responders. This position is responsible for receiving and prioritizing emergency and non-emergency calls, deploying appropriate services, and maintaining accurate and secure records in support of public safety operations.

Essential Functions

The duties and responsibilities of the position include, but are not limited to:

• Answer and process all incoming emergency and non-emergency phone calls; interview callers to gather essential information and determine response level.
• Dispatch appropriate services (police, fire, ambulance, rescue, facilities, security, parking, etc.) using a Computer Aided Dispatching (CAD) system.
• Monitor and communicate via multi-channel police radio systems; relay instructions and status updates to field units in real time.
• Track and document unit activity, incident status, personnel location and deployment using CAD.
• Monitor various safety systems including:
  • Campus 911 notification system
  • Fire and intrusion alarm systems
  • Elevator safety and HVAC systems
  • Campus safety applications and emergency alert systems
• Coordinate responses and communicate with other law enforcement agencies, university departments, external service providers, and mutual aid partners.
• Retrieve, enter, audit, and secure sensitive information in local, state, and national criminal justice databases (e.g., NCIC, CCIC, CJIS).
• Maintain proper documentation and security of confidential police and criminal justice records.
• Conduct background checks for law enforcement use and ensure the lawful release of police records.
• Perform administrative and clerical tasks including filing, data entry, record retrieval, and checking keys and equipment in and out.
• Serve as a liaison to the campus community and external agencies, directing non-emergency requests to the appropriate department or service.
• Assist in the instruction, counseling, and evaluation of new communications personnel using a structured training program.
• Perform all other duties as assigned.

Tentative Search Timeline

• Priority will be given to applications submitted by: November 10, 2026.
• Potential interview dates: November 16 - 20, 2026.
• Potential start date: December 1, 2026.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

In accordance with the Equal Pay for Equal Work Act, UCCS does not discriminate based on sex in our employment or compensation practices.

Qualifications

• High school diploma or GED required.
• Must obtain the following certifications within designated timeframes after hire:
  • Within 3 months: NCIC/CCIC (National Crime Information Center/Colorado Crime Information Center)
  • Within 6 months: Colorado Bureau of Investigation (CBI), FEMA IS-100, IS-200, IS-700, and Notary Public
  • Within 1 year: APCO Public Safety Telecommunicator.
• Experience in a public safety or emergency communications setting is preferred.
• Bilingual (Spanish) is preferred.
• Highly qualified applicants will have experience with:
  • Criminal Justice Information Systems (CJIS)
  • Computer Aided Dispatch (CAD)
  • National and state criminal databases (NCIC, CCIC)

The University of Colorado Colorado Springs has implemented a misconduct history check program with respect to final candidates for specific appointments. The misconduct history check program is intended to allow UCCS to collect and review information about a candidate’s conduct at their previous institutions, specifically conduct related to sexual misconduct, harassment, and/or discrimination - before making hiring decisions. All final candidates to these appointments are required to complete an Authorization to Release Information and provide contact information for their previous institutions.

Application Requirements

Applicants should either reside in Colorado or be prepared to relocate within two months of starting employment. We’re excited to welcome new team members and will provide support and resources to help make your transition to Colorado as smooth as possible.

This position does not include new visa sponsorship for individuals outside the U.S. Candidates must already be in the United States with valid work authorization or an employment-based visa. The university will not initiate sponsorship for those who do not currently hold a U.S. work visa or authorization. If you already have valid U.S. work authorization or are on a visa that permits employment, we welcome your application.

Official transcripts will be required upon hire.

Upon request, please be prepared to provide five professional references (at least two previous/current supervisors), including their email contact information.

Job Category: Public Safety/Enforcement and Protective Services

Primary Location: Colorado Springs

Department: C0001 -- Colorado Springs Campus - 40121 - VCAF-Police Operations

Schedule: Full-time

Posting Date: Oct 27, 2026

Unposting Date: Ongoing

Posting Contact Name: Gail Pecoraro

Posting Contact Email: [e-mail]

Position Number: 00743549