Colorado State Patrol Dispatch Services Training Coordinator

State of Colorado; Lakewood (CO); On-site; USD 59,000 - 95,000; Full time

Job summary

The Colorado State Patrol Communications Branch is seeking a Training Specialist III to design and deliver comprehensive training programs. You will lead initial, remedial, and continuing education, ensuring curricula meet policy requirements and accreditation standards.

Responsibilities include evaluating training needs, coordinating in-service and off-site sessions, maintaining records, and supporting the APCO Project 33 and EMD programming.

Qualifications

• Six (6) years of relevant experience in training curriculum development and delivery.
• Combination of related education and/or relevant experience in training curriculum development and delivery equal to six (6) years.
• Prior certification as Police Communications Dispatcher and Police Communications Training Officer (preferred).
• Project Management Professional (PMP) Certification (preferred).

Responsibilities

• Design and implement all required workforce training (initial, remedial, continuing education).
• Ensure designs are organized and implemented as a comprehensive curriculum.
• Conduct comprehensive training needs assessments for operations using surveys, evaluations, and user requirements.
• Ensure compliance with program goals and policies, state and federal regulations.
• Maintain and monitor training records and certificates for agency personnel.
• Develop, direct, manage, plan and evaluate the basic Communication Training program (APCO Project 33) and EMD program.
• Ensure ongoing accreditation and QA for training programs.
• Coordinate in-service and off-site training classes for personnel.
• Track, enroll, and ensure completion of required professional development.

Job description

Our Mission - Engaged employees working together to safeguard lives and to provide diverse public safety services to local communities.

Our Vision - Creating safer and more resilient communities across Colorado.

Our Core Values - Unity, Honor, Service

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is dedicated to non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

At CDPS, our culture is driven by our commitment to creating a safer Colorado and guided by a public service focus. We strive to provide effective solutions and services to our fellow Coloradans. We model a culture of collaboration, innovation, and growth for our employees. We maintain a professional and inclusive workplace.

Careers with a purpose:

If you are passionate about public safety and public service, and are eager to dedicate your career to serving Coloradans, consider joining CDPS. Our team at CDPS consists of exceptional individuals and is an environment where you can challenge yourself and acquire new capabilities to build a rewarding and fulfilling career.

We are committed to providing public safety services to our communities including safety on our roads, preparing for and mitigating environmental disasters such as floods and wildland fires, disaster recovery, combating crime, promoting school safety, and victim services.

To learn more about State of Colorado benefits, please visit State of Colorado benefits.

Classification and Salary:

TRAINING SPECIALIST III

Anticipated Hiring Range: $4,955 - $5,736/month; $59,460 - $68,832/year

Full Salary Range: $4,955 - $7,927/month; $59,460 - $95,124/year

Benefits:

We provide a wide range of benefits to our employees.

• Medical and dental options are available for permanent employees and their dependents. We also offer short and long-term disability coverage, and life insurance that includes legal resources and discounts.
• Eligible employees receive Basic Life and AD&D insurance equal to their annual earnings subject to a minimum benefit of $50,000 and a maximum of $250,000. Basic Life and AD&D are provided by the State of Colorado at no cost to employees.
• The State of Colorado's Wellness Program, State of Health, is a no-cost, year-long program that supports an employee’s health and wellness goals. This program offers personalized health coaching, skill groups and more. Participants can earn a $20 per month health insurance premium discount.
• Through BenefitHub, State of Colorado employees have access to discounts, promotions and special programs from hundreds of retailers, restaurants, travel and entertainment venues throughout Colorado and across the country.
• State contribution into a Health Savings Account when enrolled in a High Deductible Health Plan.
• Eligible employees have access to medical leave under the Family Medical Leave Act (FMLA) and the State of Colorado Family and Medical Leave Insurance Program (FAMLI).
• Eligibility for hybrid or other flexible work arrangements based on the nature of the role.
• We offer excellent retirement benefits including mandatory PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus optional 401K and 457 plans. For information on mandatory employee salary deferral (in lieu of contribution to Social Security), visit Colorado PERA for details.
• We provide generous time off including 11 paid holidays annually and accrued annual and sick leave and four annual wellness days.
• The Employee Assistance Program (C-SEAP) is available in every region of the state. It is our effort to support the well-being of employees and the workplace. EAPs provide short-term counseling, referrals and resources, as well as training and organizational development services.
• Tuition reimbursement and reduced college tuition at CSU Global and DeVry University.
• We offer Credit Union of Colorado membership eligibility.

To learn more about State of Colorado benefits, please visit State of Colorado benefits.

About the Work Unit

The mission of the Colorado State Patrol is to ensure a safe and secure environment for all persons by utilizing the strengths of its members and providing professional law enforcement services that reflect honor, duty, and respect. Through high visibility, strict enforcement, maximum resource deployment, and community education, the CSP promotes safety, protects lives, and preserves state highways.
The CSP Communications Branch provides 24/7/365 emergency public safety communications to designated federal, state, and local agencies within Colorado. The Branch provides and manages the resources to accomplish this task.

Work Environment

• 100% In‑person position
• Primarily Monday - Friday, 8:00 a.m. - 5:00 p.m.
• Occasional travel (10% or less)

About the Job

The Colorado State Patrol Dispatch Services Training Coordinator determines how to meet objectives for agency-wide initiatives through the design and delivery of training programs, NCIC coordinator for the CSP, training of instructors and scheduling of employee training in the Communication’s Branch. They research, develop, plan, organize, determine and evaluate the activities and personnel for the Communication Branch ensuring proficiency, uniformity, and compliance with operational procedures.

Key Responsibilities

• Design and implement all required workforce training (initial, remedial, continuing education).
• Ensure designed training is organized and implemented as a comprehensive curriculum.
• Conduct comprehensive training needs assessments for operations using a variety of surveys, evaluations, user requirements and other tools through various assessment methods.
• Ensure compliance with established program goals and objects as delineated in established policies and procedures, state and federal regulations.
• Ensure compliance and continuing accreditation with CALEA and APCO standards.
• Ensure lesson plans are developed and integrated into the comprehensive training curriculum.
• Evaluate, and determine recommendations about policy, CALEA and APCO compliance, and the communication-training program to the Director.
• Develop and determine monthly continuing education for line and first line supervisors.
• Develop, schedule, and coordinate in‑service and off site‑training classes for personnel.
• Conduct quality assurance checks on all CTOs in the Branch.
• Track, enroll, and ensure all members are complete with required, annual, and professional development training requirements.
• Seek, evaluate, and recommend new training opportunities.
• Maintain and monitor the appropriate training records and certificates for agency personnel.
• Develop, direct, manage, plan, organize, and evaluate the basic Communication Training program, a twenty‑one‑week standardized Communication Training Officer Program based on industry standards recommended by of Association of Public Safety Communications Officials (APCO) Project 33, and the emergency medical dispatching (EMD) program.
• Ensure compliance with established program guidelines, training and quality assurance purposes.

Note, to be considered for this position, you must meet one of the following options for consideration.

Proven Experience, Knowledge, Skills

• Six (6) years of relevant experience in training curriculum development and delivery.
• Please Note: This experience must be clearly documented on your application, and the supplemental questions must be answered.

OR Education and Experience, Knowledge, Skills

• A combination of related education and/or relevant experience in training curriculum development and delivery equal to six (6) years.
• Please Note: This experience must be clearly documented on your application, and the supplemental questions must be answered.

Preferred Qualifications

• Prior certification as Police Communications Dispatcher and Police Communications Training Officer
• Project Management Professional (PMP) Certification

Conditions of Employment

• Must be a Colorado resident at the time of application
• Requires successful completion of a background investigation that includes a polygraph exam, a fingerprint based criminal history search, reference checking and drug test.

Appeal Rights