POLICE COMMUNICATIONS TECHNICIAN - CMHHIP

State of Colorado; Pueblo County (CO); On-site; USD 42,000 - 64,000; Full time

Job summary

State of Colorado is seeking a Communications Officer within the Department of Public Safety to coordinate internal and external communications for CMHIP, including police dispatching, emergency response coordination, and CCIC/NCIC access. The role supports 1200+ employees and multiple agencies to ensure a safe environment for patients and staff.

Responsibilities include handling emergencies, operating the telephone switchboard, paging systems, and maintaining logs.

Qualifications

• One year of relevant experience in an occupation related to the work assigned to this position.
• Completion of an authorized Communication Training Officer Program or equivalent may substitute for the required experience.

Responsibilities

• Receives and records emergency and routine police complaints.
• Provides telephone switchboard assistance to CMHIP and campus agencies by routing calls and maintaining directories.
• Monitors the Institutes 911 emergency telephone and responds to emergencies and preparedness drills.
• Locates personnel through paging systems and conducts weekly testing of the alpha page system.
• Performs general clerical duties and manages restricted key distributions.
• Executes other duties as assigned within the scope of practice.

Skills

Public safety communications

Digital trunked radio system

CCIC/NCIC query and entry

CCIC/NCIC access OSN

Telephone switchboard operations

Education

Authorized Communications Training Officer Program or equivalent

Job description

Department Information

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CDHSCareers

This position is open to current Colorado residents ONLY

Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details!

Department of Public Safety

The work unit exists to provide central police communications for CMHIP which includes police dispatching and accessing the CCIC/NCIC database, emergency fire and ambulance 911 notifications, medical personnel notifications for routine and emergency situations. It monitors burglar, fire, duress and other alarms and routes incoming and outgoing telephone communications for CMHIP and other various agencies on the CMHIP grounds.

Description of Job

About The Position

This position exists to execute internal and external communications between institution police, medical staff, ward staff, 1200 plus employees and other sources in order to establish a functional and safe environment for CMHIP patients and staff. Duties in the position include:

Job Duties

Receives and Records Emergency and Routine Police Complaints

• Receives and records emergency and routine police complaints
• Must calm callers to obtain information.
• Clarifies, confirms, and analyzes the situation to determine course of action.
• Adapts guidelines to fit individual situations.
• Must select the best course of action where several exist.
• Transmits information to police officers utilizing dispatch radios.
• Listens for certification of officer safety to determine if additional help is needed.
• Weighs importance of calls to prioritize them.
• Accesses CCIC/NCIC database for officer safety purposes.

Provides Telephone Switchboard Assistance

• Provides telephone switchboard assistance to CMHIP and other campus agencies by collecting information from incoming, outgoing and internal calls to determine where to refer callers
• Explains the system to employees and patients
• Logs various telephone calls; acts as information regarding telephone numbers
• Reports and logs telephone trouble for repair service.
• Follow up for resolution
• Receives external and or internal calls made by this position related to this duty

Monitors, answers and responds accordingly to the Institutes 911 emergency telephone, responds to emergency preparedness situations

• Monitors, answers, and responds accordingly to the Institutes 911 emergency telephone regarding fires, life‑threatening medical emergencies, escapes, and dangerous patient situations.
• Must listen and calm callers to obtain necessary information
• Determine the level of response.
• Locate/notify the appropriate response team
• Continuously assess the situation to determine if more assistance is required until the end of the emergency.
• Must make critical decisions immediately as to priority of assistance
• Receives and responds to monthly drills to maintain proficiency
• Responds to emergency preparedness situations
• Must make critical decisions immediately regarding response to various situations and notification processes

Locates Personnel through Paging Systems

• Locates personnel through paging systems
• Alphanumerically pages units and individual during disaster drills and emergencies
• Maintains and updates alpha page system
• Conduct weekly testing of alpha page system for quality assurance purposes
• Monitors and responds appropriate personnel to fire, duress, and burglar.
• Laboratory and oxygen alarm systems
• Verifies situation, notifies appropriate response team and records information
• Analyzes situation to determine level of response
• Monitors weather alerts and relays severe weather to Institution via email or page.
• Initiates fire alarm to Building 125
• Conducts monthly testing of duress and burglar alarms for quality assurance

Unit general clerical office work; monitor and distribute restricted keys

• Provides general clerical office assistance as it pertains to the work unit.
• Creates and deletes employee computer locations system
• Assists in training of new employees
• Monitors and distributes restricted key sets to authorized personnel

Other Duties as Assigned

• Responsible for performance of assigned tasks and duties within the scope of practice for this position that do not fall within the realm of duty statements listed above

Minimum Qualification

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Experience Only

One (1) year of relevant experience in an occupation related to the work assigned to this position

Or

Education And Experience

Completion of an authorized Communication Training Officer Program or equivalent will substitute for the required experience

Preferred Qualifications

• Familiarity with public safety communications
• Previous operation on a digital trunked radio system
• Familiarity with CCIC/NCIC query and entry
• Current or Previous OSN for CCIC/NCIC access
• Large facility telephone switchboard operation experience

Conditions Of Employment

• FULL BACKGROUND CHECK: This position will have direct contact with vulnerable persons (as defined by C.R.S.27-90-111: "Direct contact" means providing face-to-face care, training, supervision, counseling, consultation, or medication assistance to vulnerable persons, regardless of the