Emergency Communications Specialist - 911 Dispatch

Colorado Psychiatric; Greeley (CO); On-site; USD 42,000 - 65,000; Full time

Job summary

Colorado Psychiatric is seeking an Emergency Communications Specialist to serve as the vital link between citizens and first responders. You will promptly answer calls, assess situations, enter details into CAD, monitor radio traffic, and provide exceptional customer service while supporting public safety operations.

You will work diverse shifts, complete ongoing education, and meet stringent background, drug screen, and certification requirements to help protect the community and ensure rapid,

Qualifications

• High School Diploma/GED required.
• 2 years of customer service experience preferred.
• Experience in public safety center is a plus.

Responsibilities

• Promptly answer incoming emergency and non-emergency calls.
• Assess situations and determine correct actions.
• Enter incident details into CAD and monitor radio traffic.
• Provide accurate information and exceptional customer service.
• Engage in ongoing continuing education and maintain certifications.

Skills

Typing 40 wpm

Customer service

Public safety

Communication

Multitasking

Education

High School Diploma/GED

Job description

When every second counts, the Emergency Communications Specialist stands as the unshakable lifeline—mobilizing first responders and protecting the community with unmatched skill and precision. Join this amazing team!

The Emergency Communications Specialist is a highly skilled public safety professional who serves as the vital link between citizens and first responders. The Emergency Communications Specialist enjoys a demanding, fast paced environment, thrives under pressure, and is passionate about continually pursuing the highest level of excellence while serving the community and supporting public safety.

The following are the hiring steps:

• 1. Application review
• 2. Skills assessment - (5 minute, typing test - minimum 40 wpm, Business Writing and Office Grammar and Spelling).
• 3. 4-hour observation in the communications center
• 4. Interview
• 5. Conditional job offer (conditions: passing Background Check, Polygraph and Drug Screen).
• 6. Anticipated start date: Early December 2026

Emergency Communications - 95%

• Promptly answer incoming emergency and non-emergency phone calls.
• Quickly assess the situation being reported and determine the correct course of action.
• Efficiently generate accurate calls for service or update existing calls by entering incident details into the computer aided dispatch system.
• Continually monitor and quickly respond to radio traffic.
• Accurately track unit activity and status.
• Ensure the timely and accurate dissemination of information.
• Monitor a variety of public safety communications systems to support the delivery of public safety services.
• Quickly and accurately execute requests from field units.
• Remain calm and composed at all times.
• Provide exceptional customer service.
• Engage in ongoing continuing education.
• Maintain availability to work all shifts (days, evenings, nights, weekends, and holidays) with hours and days off subject to change, sometimes on short notice.
• Maintain availability to work overtime shifts as needed.
• Maintain consistent and reliable attendance during scheduled work hours including assigned overtime shifts.
• Maintain on-call availability and the ability to report within 2 hours of being called in during scheduled on-call hours.

Other Duties as Assigned - 5%

Other duties may be assigned. Any one position may not include all duties listed, nor do the listed examples include all duties which may be found in positions of this class.

Required Education

• High School Diploma/GED
• Experience Qualifications
• 2 years Experience in a customer service focused role

Preferred Experience

• Previous experience working in a public safety emergency communications center

Skills and Abilities

• Be at least 21 years of age.
• Minimum typing speed of 40 wpm.
• Must pass a background check prior to employment start date.
• Candidate must pass criminal background check prior to employment start date.

Licenses and Certifications

• DL NUMBER - Driver License, Valid and in State Maintain a valid license for the duration of employment Upon Hire Required
• CPR - Cardiac Pulmonary Resuscitation within 60 Days Required
• Must pass a substance use screening prior to employment start date. Required
• Must be able to obtain Colorado Crime Information Center (CCIC)/National Crime Information Center (NCIC) certification and maintain certification for the duration of employment Upon Hire Required
• Must be able to obtain Internal Academies of Emergency Dispatch (IAED) Emergency Medical Dispatching (EMD) certification within six months of employment and maintain certification for the duration of employment Upon Hire Required
• CCIC/NCIC Certification Preferred
• IAED EMD Certification Preferred
• American Heart Association CPR Certification Preferred
• Pre-employment substance screening is required for this position.
• This position is subject to a pre-employment drug screening. Employment is contingent upon successfully passing the screening in accordance with Weld County policy.