Dispatcher

SWAN Denver; Colorado; On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off: vacation and holidays

Training and development

Job summary

SWAN Denver is seeking a Dispatcher to centralize communication between customers, field technicians, and the operations team. You will coordinate technicians, support customers in urgent situations, and ensure service appointments run smoothly and efficiently.

The role emphasizes quick decision-making, strong communication, and a customer-centric approach in a fast-paced environment. Great for candidates with call center and dispatch experience seeking growth in a service-focused company.

Qualifications

• 2+ years of call center experience is required or preferred.
• Dispatch experience is highly preferred.
• Excellent verbal and written communication skills are essential.
• Strong problem-solving abilities with a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in basic computer applications and call center software.

Responsibilities

• Coordinate service requests by scheduling and dispatching to field technicians.
• Serve as the main point of contact for field teams, customers, and management.
• Address customer inquiries and resolve issues promptly to ensure satisfaction.
• Monitor schedules and make real-time adjustments to optimize operations.
• Maintain accurate records of service requests, schedules, and incidents.
• Coordinate emergency responses when necessary and allocate resources efficiently.
• Collaborate with other departments to improve service delivery.

Skills

Call center experience

Dispatch experience

Customer service

Communication skills

Multitasking

Computer proficiency

Service-based industry knowledge

Tools

Service Titan

Job description

Job Description

Job Overview

Join Swan Heating, Plumbing, Air, and Electrical as a Dispatcher and play a crucial role in ensuring our customer's homes are serviced promptly. As a Dispatcher, you will be the central communication hub between our customers, field technicians, and various areas of the business operations team. Our Dispatchers are the heartbeat of our service operation. In this role, you'll coordinate technicians in the field, support customers when they need us most, and ensure every service appointment runs as smoothly and efficiently as possible. Your ability to communicate, adapt, and make quick decisions will directly impact customer satisfaction and team success.

Key Responsibilities

• Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.
• Communication Point: Act as the main point of contact for field teams, customers, and management.
• Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
• Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations.
• Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents.
• Emergency Response: Coordinate emergency response efforts when necessary.
• Resource Allocation: Ensure efficient allocation of resources to meet operational demands.
• Collaboration: Work closely with other departments to streamline processes and improve service delivery.

Qualifications

• 2+ years call center experienced; dispatch experience highly preferred
• HVAC, Plumbing, Electrical, or other service-based industry experience is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in basic computer applications and call center software. Service Titan experience is a plus.

Benefits

• Health insurance: Comprehensive medical, dental, and vision coverage.
• Retirement plan: 401(k) with company match.
• Paid time off: vacation and 6 paid holidays
• Training and development: Ongoing opportunities for professional growth and advancement.
• Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

Work Environment

Works in a professional office environment using computers, phones, and standard office equipment. Primarily seated with occasional standing and walking. Must be able to communicate effectively with customers and team members and accurately exchange information in person and by phone. Reasonable accommodations may be made to perform essential functions.

#SWNP

Pay Range

$23—$27 USD

About SWAN

Our team of master plumbing, heating and air conditioning technicians are dedicated to providing professional quality plumbing and HVAC services to residents and families throughout the Denver metro area. Our teams of highly qualified plumbers and technicians are always equipped with stocked work trucks to get the job done and resolve your issues quickly.

We are always hiring friendly people who share our values of character, honor, and integrity.

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