Dispatcher

SWAN Loveland; Loveland (CO); On-site; USD 31,684 - 37,195; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Training & development

Job summary

SWAN Loveland in Loveland, CO is hiring a Dispatcher to be the central hub between customers, field technicians, and operations. You will schedule, dispatch, and coordinate service calls, ensuring timely service and clear communication across teams.

In this role you will handle inquiries, resolve issues quickly, and adjust schedules in real time. The position offers steady work in a team-focused, service-driven environment with opportunities for growth.

Qualifications

• 2+ years call center experience; dispatch experience preferred.
• HVAC, Pluming, Electrical, or other service-based industry experience is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in basic computer applications; Service Titan experience is a plus.

Responsibilities

• Coordinate service requests by scheduling and dispatching calls to field technicians.
• Serve as the main communication point for field teams, customers, and management.
• Address customer inquiries and resolve issues to ensure satisfaction.
• Monitor schedules and adjust in real time to optimize operations.
• Maintain accurate records of service requests, schedules, and incidents.
• Coordinate emergency response when necessary.
• Allocate resources to meet operational demands.
• Collaborate with other departments to streamline processes.

Job description

Join Swan Heating, Plumbing, Air, and Electrical as a Dispatcher and play a crucial role in ensuring our customer's homes are serviced promptly. As a Dispatcher, you will be the central communication hub between our customers, field technicians, and various areas of the business operations team. Our Dispatchers are the heartbeat of our service operation. In this role, you'll coordinate technicians in the field, support customers when they need us most, and ensure every service appointment runs as smoothly and efficiently as possible. Your ability to communicate, adapt, and make quick decisions will directly impact customer satisfaction and team success.

Key Responsibilities:

• Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.
• Communication Point: Act as the main point of contact for field teams, customers, and management.
• Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
• Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations.
• Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents.
• Emergency Response: Coordinate emergency response efforts when necessary.
• Resource Allocation: Ensure efficient allocation of resources to meet operational demands.
• Collaboration: Work closely with other departments to streamline processes and improve service delivery.

Qualifications:

• 2+ years call center experienced; dispatch experience highly preferred
• HVAC, Plumbing, Electrical, or other service-based industry experience is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in basic computer applications and call center software. Service Titan experience is a plus.
• Health insurance: Comprehensive medical, dental, and vision coverage.
• Retirement plan: 401(k) with company match.
• Paid time off: vacation and 6 paid holidays
• Training and development: Ongoing opportunities for professional growth and advancement.
• Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting. Reasonable accommodations may be made to perform essential functions.

#SWNLP

Pay Range

$23 - $27 USD

About SWAN:

Our team of master plumbing, heating and air conditioning technicians are dedicated to providing professional quality plumbing and HVAC services to residents and families throughout Loveland, CO and surrounding areas. Our teams of highly qualified plumbers and technicians are always equipped with stocked work trucks to get the job done and resolve your issues quickly.

We are always hiring friendly people who share our values of character, honor, and integrity.

As set forth in SWAN Loveland’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.