Dispatcher

Sila-Heating-; City of Middletown (NY); Presencial; USD 34.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Weekly pay

401(k) with profit sharing

Medical, dental and vision insurance

Paid holidays

Paid time off

Tuition reimbursement

Family and friends discounts

Descripción de la vacante

Astar Heating and Air Conditioning is seeking an experienced Dispatcher to keep a busy service operation organized, communicate clearly with customers and technicians, and ensure every customer gets the service they need.

As part of Sila Services, Astar emphasizes professional communication, problem-solving, and teamwork in a fast-paced setting. Competitive hourly pay, weekly pay, and benefits are offered.

Formación

• Experience in dispatch, scheduling, or home services preferred.
• HVAC or home services industry experience is a plus.
• Comfort with computers and scheduling software.
• Ability to handle multiple calls and technicians simultaneously.
• Strong attention to detail.
• Professional and calm under pressure.

Responsabilidades

• Schedule and dispatch service calls efficiently based on customer needs and technician availability.
• Communicate with customers to schedule appointments and provide updates.
• Coordinate daily schedules and routes for field technicians.
• Monitor technician schedules and make adjustments throughout the day as needed.
• Communicate with technicians regarding job details, customer needs and schedule changes.
• Handle customer questions and concerns professionally and promptly.
• Help prioritize emergency and time-sensitive service calls.
• Keep customers informed about technician arrival times and appointment changes.
• Maintain accurate customer and job information in the company’s systems.
• Work closely with the service and management teams to keep operations running smoothly.
• Identify scheduling conflicts and find solutions quickly.
• Provide a positive customer experience from the initial call through completion of the service.
• Maintain a professional, helpful and solution-focused attitude in a fast-paced environment.

Conocimientos

Organizational skills

Multitasking

Customer service

Communication skills

Descripción del empleo

Astar Heating and Air Conditioning is growing, and we’re looking for an experienced Dispatcher who knows how to keep a busy service operation organized, communicate clearly with customers and technicians, and help make sure every customer gets the service they need.

As a Sila Services Company, Astar is part of one of the fastest-growing home services organizations in the country. Our success comes from hiring motivated people who care about helping others, providing exceptional customer service and giving our team members opportunities to grow.

We’re looking for someone who is organized, dependable, professional and comfortable working in a fast-paced environment. If you enjoy solving problems, coordinating people and making sure the day runs smoothly, we want to talk to you.

What You’ll Do

• Schedule and dispatch service calls efficiently based on customer needs and technician availability
• Communicate with customers to schedule appointments and provide updates
• Coordinate daily schedules and routes for field technicians
• Monitor technician schedules and make adjustments throughout the day as needed
• Communicate with technicians regarding job details, customer needs and schedule changes
• Handle customer questions and concerns professionally and promptly
• Help prioritize emergency and time-sensitive service calls
• Keep customers informed about technician arrival times and appointment changes
• Maintain accurate customer and job information in the company’s systems
• Work closely with the service and management teams to keep operations running smoothly
• Identify scheduling conflicts and find solutions quickly
• Provide a positive customer experience from the initial call through completion of the service
• Maintain a professional, helpful and solution-focused attitude in a fast-paced environment

What We’re Looking For

• Previous dispatch, scheduling, customer service or home services experience preferred
• HVAC, plumbing or other home services industry experience is a plus
• Strong organizational and multitasking skills
• Excellent communication and customer service skills
• Comfortable handling multiple phone calls, technicians and customer needs at the same time
• Strong attention to detail
• Ability to remain calm and professional in a fast-paced environment
• Strong problem-solving skills and the ability to think on your feet
• Comfortable using computers and learning scheduling and dispatch software
• Dependable, professional and ready to be part of a team
• A positive attitude and willingness to learn
• Ability to work effectively with both customers and field technicians

Why Astar Heating and Air Conditioning?

• Competitive pay: $25 - $30/hour with weekly pay!
• Performance-based earning opportunities
• Year-round work
• 401(k) with profit sharing
• Medical, dental and vision insurance
• Company-paid short-term disability insurance
• Company-paid life insurance
• Company-paid long-term disability insurance
• Paid holidays
• Paid time off (PTO)
• Parental leave
• Tuition reimbursement
• Special deals and discounts on a variety of services and entertainment
• Family and friends discounts on services
• Yearly performance reviews
• Training and development
• Opportunities for advancement
• A team that supports you and your growth

Astar Heating and Air Conditioning, a Sila Services Company, is committed to providing exceptional HVAC and plumbing service while creating a workplace where motivated people can build rewarding careers.

If you’re organized, customer-focused and enjoy being the person who keeps everything moving, this could be the opportunity you’ve been looking for.