Dispatcher

sila; City of Middletown (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401(k) with profit sharing

Medical, dental and vision insurance

Paid holidays

Paid time off (PTO)

Tuition reimbursement

Job summary

Astar Heating and Air Conditioning in Middletown, NY is seeking an experienced Dispatcher to keep a busy service operation organized and responsive. You will coordinate calls, schedules and routes for field technicians, communicate clearly with customers and techs, and help ensure every customer gets the service they need.

The ideal candidate is organized, dependable and cool under pressure, with strong communication skills and familiarity with scheduling software.

Qualifications

• Experience in dispatch or scheduling within home services is preferred.
• Strong communication with customers and technicians.
• Ability to multitask and prioritize in a fast-paced operation.
• Comfort with using scheduling software and updating systems.

Responsibilities

• Schedule and dispatch service calls efficiently based on customer needs and technician availability.
• Communicate with customers to schedule appointments and provide updates.
• Coordinate daily schedules and routes for field technicians.
• Monitor technician schedules and adjust throughout the day as needed.
• Communicate job details, customer needs and schedule changes to technicians.
• Handle customer questions professionally and promptly.
• Prioritize emergency and time-sensitive service calls.
• Keep customers informed about arrival times and changes.
• Maintain accurate customer and job information in the systems.
• Work with service and management teams to keep operations running smoothly.
• Identify scheduling conflicts and find quick solutions.
• Provide a positive customer experience from initial call to completion.
• Maintain a professional, helpful attitude in a fast-paced environment.

Skills

Dispatch experience

Customer service

Organization

Communication

Tools

Scheduling software

Job description

Astar Heating and Air Conditioning is growing, and we're looking for an experienced Dispatcher who knows how to keep a busy service operation organized, communicate clearly with customers and technicians, and help make sure every customer gets the service they need.

As a Sila Services Company , Astar is part of one of the fastest-growing home services organizations in the country. Our success comes from hiring motivated people who care about helping others, providing exceptional customer service and giving our team members opportunities to grow.

We're looking for someone who is organized, dependable, professional and comfortable working in a fast-paced environment. If you enjoy solving problems, coordinating people and making sure the day runs smoothly, we want to talk to you.

Come grow with us!

What You'll Do

• Schedule and dispatch service calls efficiently based on customer needs and technician availability
• Communicate with customers to schedule appointments and provide updates
• Coordinate daily schedules and routes for field technicians
• Monitor technician schedules and make adjustments throughout the day as needed
• Communicate with technicians regarding job details, customer needs and schedule changes
• Handle customer questions and concerns professionally and promptly
• Help prioritize emergency and time-sensitive service calls
• Keep customers informed about technician arrival times and appointment changes
• Maintain accurate customer and job information in the company's systems
• Work closely with the service and management teams to keep operations running smoothly
• Identify scheduling conflicts and find solutions quickly
• Provide a positive customer experience from the initial call through completion of the service
• Maintain a professional, helpful and solution-focused attitude in a fast-paced environment

What We're Looking For

• Previous dispatch, scheduling, customer service or home services experience preferred
• HVAC, plumbing or other home services industry experience is a plus
• Strong organizational and multitasking skills
• Excellent communication and customer service skills
• Comfortable handling multiple phone calls, technicians and customer needs at the same time
• Strong attention to detail
• Ability to remain calm and professional in a fast-paced environment
• Strong problem-solving skills and the ability to think on your feet
• Comfortable using computers and learning scheduling and dispatch software
• Dependable, professional and ready to be part of a team
• A positive attitude and willingness to learn
• Ability to work effectively with both customers and field technicians

Why Astar Heating and Air Conditioning?

• Competitive pay: $25 - $30/hour with weekly pay!
• Performance-based earning opportunities
• Year-round work
• 401(k) with profit sharing
• Medical, dental and vision insurance
• Company-paid short-term disability insurance
• Company-paid life insurance
• Company-paid long-term disability insurance
• Paid holidays
• Paid time off (PTO)
• Parental leave
• Tuition reimbursement
• Special deals and discounts on a variety of services and entertainment
• Family and friends discounts on services
• Yearly performance reviews
• Training and development
• Opportunities for advancement
• A team that supports you and your growth

Astar Heating and Air Conditioning, a Sila Services Company , is committed to providing exceptional HVAC and plumbing service while creating a workplace where motivated people can build rewarding careers.

If you're organized, customer-focused and enjoy being the person who keeps everything moving, this could be the opportunity you've been looking for.

Come join Astar Heating and Air Conditioning and grow with us!