Dispatcher

J Polep Distribution Services/NCD; Chicopee (MA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Dental Benefits

Medical Benefits

Paid Vacations

401K with company match

Life Insurance

Short term disability

Long term disability

6 major holidays

Job summary

J Polep Distribution Services/NCD in Chicopee, MA seeks a Transportation Dispatcher for the night shift, 11:30 p.m. to 8:00 a.m., to coordinate driver loads and routes and ensure on-time deliveries.

You will monitor fleet performance, support safety and regulatory compliance, and communicate updates to customers and internal teams while collaborating across departments in a fast-paced distribution environment.

Qualifications

• Supervisory, transportation, and training skills.
• Effective communication with attention to detail and good decision making.
• Basic working knowledge of menu driven computer applications including MS Office.
• Team oriented with interpersonal skills and a can-do attitude.
• Knowledge of DOT regulations and safety compliance.
• Comfortable working with customers as well as other departments.
• Able to operate in a warehouse terminal environment and use power industrial trucks.

Responsibilities

• Dispatching drivers to assign loads and routes.
• Coordinate workflow to ensure timely and accurate customer deliveries.
• Support daily driver activities including safety, DOT compliance, and deliveries management.
• Provide feedback to drivers on performance and safety.
• Monitor fleet performance and route adherence.
• Answer phones and emails; coordinate with vendors for repairs.
• Communicate delivery time updates to customers and internal teams.

Skills

Supervisory skills

Transportation knowledge

Training skills

Effective communication

Attention to detail

Decision making

DOT regulations knowledge

Customer service mindset

Team coordination

Forklift awareness

Tools

MS Office

Job description

J Polep Distribution Services/NCD serves customers in the Northeastern United States as the 4th largest full-line convenience store distributor. Our group of companies have shared nearly identical family values, corporate cultures, and customer-centric philosophies for generations. We work to continue and enhance our legacy of excellence and shared beliefs while providing value-added services and personalized product recommendations that nurture long-term relationships. By employing talented team members who bring their experience, knowledge, and commitment to J Polep Distribution Services/NCD, we can transform and grow not only our business but provide a positive and rewarding environments for all our team members.J. Polep Distribution Service, a regional convenience wholesaler, is seeking a Transportation Dispatcher in Chicopee, MA. This is a night shift position 11:30 p.m. until 8 a.mEssential Duties and Responsibilities:Dispatching driversManage load assignmentsCoordinate workflow to ensure timely and accurate customer deliveries.Support daily driver activities including safety, DOT compliance, and management of deliveriesProvide feedback to drivers on performance and safety.Daily monitoring of fleet drivers for route performance and adherence to planned routeAnswering phones and emailsWork with vendors for repair of equipmentCommunicating updates on delivery times.BenefitsDental Benefits, Medical Benefits, Paid Vacations.401K with company match upLife Insurance, short term disability, long term disabilityOur 6 major paid Holidays are, New Years, Memorial Day, 4th of July, Labor Day, Thanksgiving & Christmas, after completing your 90 days.We are looking for someone who is friendly, hardworking and thrives in a fast-paced environmentQualifications:Supervisory, transportation, and training skillsEffective communication skills; excellent attention to detail and decision making skillsBasic working knowledge of menu driven computer applications including MS OfficeTeam oriented with good interpersonal skills; Can-do attitude, Get-it-done frame of mindSelf-motivating and innovative Think outside the boxKnowledge of DOT regulationsComfortable working with customers as well as sales, accounting and other departments.Able to work in a warehouse terminal environment. Able to operate power industrial truck (jacks and/or forklifts).Commercial Drivers License preferred.