Dispatcher

American Expediting; Chelsea (MA); On-site; USD 40,000 - 46,000; Full time

Job summary

American Expediting is seeking a Dispatcher/Warehouse Associate in Chelsea, MA. This role offers a fast-paced environment with opportunities for training and advancement. Responsibilities include processing service requests, dispatching jobs, and managing inventory. No prior experience needed.

Qualifications

• High School diploma/GED; additional vocational or technical training preferred.
• Flexible working hours.

Responsibilities

• Process service requests and verify shipping documents.
• Dispatch jobs based on customer requests.
• Receive, inspect, and stock shipments.

Skills

Communication

Problem Solving

Teamwork

Customer Service

Decisiveness

Education

High School diploma/GED

Job description

Join us and help improve lives one critical shipment at a time.

Come grow with us.

We’re building an exciting, fast-growing business filled with opportunities to improve lives one critical shipment at a time. At American Expediting, you’ll grow, learn, and have some fun along the way. We empower employees nationwide to succeed at every level and develop new skills. Our culture emphasizes collaboration and communication – we operate as a team and support each other in everything we do.

Position: Dispatcher

Location: Chelsea, MA

Job Id: 876

# of Openings: 1

Role: Dispatcher

Onsite: Chelsea, MA

Available shifts: Fri 9pm- Sat 7am, Sat 7pm-Sun 7am, and Sun 7pm - Monday 7am.

About the Company:

American Expediting is the nation's premier custom transport provider. Our team is composed of smart, creative problem-solvers dedicated to crafting custom transport, logistics, warehousing, and distribution solutions for some of the world's most dynamic brands. We have a proven track record with 99.3% on-time delivery for mission-critical, time-sensitive shipments. Our focus on continuous innovation ensures we meet the evolving needs of our customers.

Summary:

If you're looking to start your career, American Expediting could be the right place! We are seeking a dispatcher/warehouse associate to join our team. If you enjoy variety, a fast-paced environment, and want to make a positive impact on patients' lives, this role might be suitable for you. No prior experience is necessary; we will train you.

Reports To:

Site Operations Manager

Responsibilities:

Dispatcher:

• Process service requests within our shipment management system, generate quotes, and verify shipping documents.
• Dispatch jobs based on customer requests and needs.
• Coordinate with all offices and local service providers to ensure efficient process transfer.
• Manage activities throughout the order cycle to meet deadlines, including real-time reporting, documentation, and communication.
• Handle emergencies, accidents, and breakdowns appropriately.
• Maintain records of requests, services, charges, and inventory.
• Communicate Chain of Custody standards.
• Consult with management to meet operational goals.
• Perform other duties as assigned.

Warehouse Associate:

• Receive, inspect, and stock shipments.
• Unpack and verify shipments against inbound alerts.
• Follow client Standard Operating Procedures.
• Handle outbound shipments.
• Manage inventory and perform cycle counts as needed.

Skills:

• Excellent verbal communication and problem-solving skills.
• Teamwork and motivational skills.
• Knowledge of time zones and military time.
• Decisiveness under pressure.
• Knowledge of local geography and map reading.
• Customer service principles.
• Ability to lift at least 30 lbs and work safely at heights.

Qualifications:

• High School diploma/GED; additional vocational or technical training preferred.
• Flexible working hours.

Pay ranges up to $21/hr, with opportunities for advancement through our Career Progression Ladder, increasing responsibilities and earnings.

American Expediting is an equal opportunity employer, committed to diversity and inclusion, prohibiting discrimination based on race, gender, age, disability, and other protected classes.

Our Values:

Respect

Treat all people with respect.

Passion

Be customer obsessed.

Teamwork

Work together to get the job done.

Ownership

Own it.

Open Communication

Speak openly and honestly.

Diversity and Inclusion

We foster a welcoming environment where everyone's perspectives are valued, enabling us to deliver the best solutions for our company and customers.

We offer competitive salaries and comprehensive benefits to support our employees' well-being.