Dispatcher

Amexpediting; Chelsea (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading logistics company is seeking a Dispatcher to join their team in Chelsea, MA. This entry-level position offers a competitive pay range of $17.00/hr to $21.00/hr. Responsibilities include processing service requests, dispatching jobs, and managing order fulfillment. Ideal candidates should possess strong communication and problem-solving skills, as well as a high school diploma or GED. Join a dynamic team dedicated to excellence in custom transport solutions.

Qualifications

• Flexibility in working hours required.
• High School diploma/GED; Associate degree preferred.

Responsibilities

• Process service requests and dispatch jobs according to specifications.
• Receive, inspect, and stock shipments from carriers.
• Communicate Chain of Custody standards.

Skills

Excellent verbal communication

Problem-solving

Interpersonal skills

Decisive under pressure

Knowledge of local geography

Computer skills

Education

High School diploma/GED

Associate degree or vocational training

Tools

Microsoft Word

Outlook

Job description

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This range is provided by American Expediting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $21.00/hr

Onsite: Chelsea, MA

Available shifts: Fri 9pm- Sat 7am, Sat 7pm-Sun 7am, and Sun 7pm - Monday 7am.

ABOUT THE COMPANY: American Expediting is the nation's premier custom transport provider. Our people are smart, creative problem-solvers dedicated to crafting custom transport, logistics, warehousing, and distribution solutions for some of the world's most dynamic brands. Our reputation for excellence is hard-earned, with 99.3% on-time delivery performance for mission-critical, time-critical shipments. And our focus on continuous innovation means we're always ready to meet the ever-evolving needs of our customers.

SUMMARY: If you are looking for a place to start your career, American Expediting could be just the place! American Expediting is seeking a dispatcher/warehouse associate to join the team. If you enjoy lots of variety, a fast-paced environment and are passionate about having a positive impact on the lives of patients, this job could be a good fit for you! And don't worry, you don't need to be an experienced dispatcher/warehouse associate when you start, we'll teach you the business.

REPORTS TO: Site Operations Manager

RESPONSIBILITIES:

Dispatcher:

• Process service requests within the American Expediting shipment management system, generate quote, and verify shipping documentation where applicable
• Dispatch jobs according to customer requests, specifications or needs
• Work with all American Expediting offices and local service providers to ensure the process transfer is handled efficiently thus meeting desired results of initial service request
• Manage activities throughout the order fulfillment and transportation cycle to make sure established deadlines are met:
• Reporting wait time to customer in real time
• Retrieving real time pictures of multi-shipment orders/ dry ice replenishment/ shipments left at residences
• Documenting QA service issues, capacity issues and multi-courier commissions
• Calling IC business partners when jobs are approaching OB and POD deadline
• Determine response needed to deal with emergencies, accidents, and breakdowns effectively and appropriately.
• Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information
• Communicate Chain of Custody standards
• Consult with managerial personnel to meet operational goals
• Other duties/tasks as assigned
  
  

Warehouse Associate:

• Receive, inspect, and stock shipments from carriers
• Unpack and check shipments received against inbound alerts
• Fill customer orders quickly, promptly, accurately
• Follow Standard Operating Procedures from clients
• Handle outbound shipments to be shipped by local courier or overnight carriers
• Enter data into computer system
• Handle inventory and cycle counts as needed
  
  
  

SKILLS:

• Excellent verbal communication and problem-solving skills
• Interpersonal skills; ability to foster teamwork and motivate/coach others.
• Familiar with time zones and military time
• Decisive under pressure and time constraints
• Knowledge of local and regional geographical area; accurately and quickly read maps
• Computer skills including Microsoft Word, Outlook, Email
• Knowledge of principles and processes for providing customer service
• Must be able to lift at least 30 lbs
• Must be able to use ladders, step stools and can stand for long periods
• Must be able to work safely from heights
  
  
  

QUALIFICATIONS:

• High School diploma/GED; Associate degree or other vocational/technical school training beyond high school is preferred
• Flexibility in working hours required
  
  
  

Pay range for the position is up to $21/hr. This role is eligible for our Career Progression Ladder where, you'll gain the skills and opportunities to advance—and with every step forward comes increased responsibilities, new challenges, and a higher earning potential.

American Expediting is an equal opportunity employer. In accordance with applicable law, American Expediting prohibits discrimination based on any legally recognized basis, including but not limited to race, color, religion, creed, gender, sex, gender identity, sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other basis protected by federal, state or local laws. American Expediting’s commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, vendors and customers.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Transportation, Logistics, Supply Chain and Storage

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