Dispatcher

Total Warehouse; Waipahu (HI); On-site; USD 42,000 - 64,000; Full time

Job summary

Total Warehouse in Hawaii seeks a Dispatcher Coordinator to manage daily schedules for Service Technicians and dispatch calls as they arise. You will maintain clear communication with department managers, employees, and customers, including lead times and status updates.

You will also provide billing support for maintenance contracts and push invoices for billing. The role requires 1–3 years in dispatching or logistics, familiarity with dispatch tools, and the ability to adapt to changing

Qualifications

• High school diploma or GED required.
• Familiarity with dispatch software and scheduling tools.
• 1–3 years of dispatching or logistics experience.
• Experience in material handling or warehouse industry is a plus.

Responsibilities

• Receive incoming customer service calls.
• Verify payment authorization forms on file for payment.
• Support billing with maintenance contracts and invoices.
• Schedule and coordinate all service calls.
• Forecast workload 2–3 days out.
• Debrief Service Technicians after completion of each call.
• Coordinate with sales and operations to locate equipment.
• Back up other roles in dispatch / shop areas.
• All other duties as assigned.

Skills

Dispatching

Logistics coordination

Scheduling tools

GPS tracking

Communication

Education

High school diploma or GED

Associate or Bachelor's in logistics / business

Tools

Dispatch software

GPS tracking systems

Job description

Description

The Dispatcher Coordinator will maintain the Service Technicians' daily schedules and dispatch the technicians as service calls are required. This position will schedule return service calls with customers when parts are in and maintain the schedules for service technicians. This position will oversee clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead times. The dispatcher will also provide accounting with maintenance contract billing information and push service invoices for billing in a timely manner.

Requirements

Job Responsibilities:

• Receive any incoming customer service calls.
• Verify customers have PO and/or credit card authorization forms on file for payment. Follow up and retrieve this information from customers if not on file before technicians are dispatched.
• Support accounting with maintenance contract billing and push service invoices for billing in a timely manner.
• Contact customers for PM schedules, service repairs, and parts.
• Schedule and coordinate all service calls as calls are received.
• Set daily delivery schedule the day before for all mechanics and deliveries of parts.
• Debrief Service Technicians after completion of each call.
• Forecast workload for 2 – 3 days out.
• Adapt daily to forklift breakdowns and repairs as needed when emergencies arise.
• Process / Convert all work orders and purchase orders to the correct status.
• Work with sales and operations team on locating equipment for orders.
• Help with creating assets and items when needed.
• Locate/secure equipment for rental swaps when a unit breaks down.
• Monitor and maintain the service board throughout the day.
• Monitor Tech throughout the day via text or phone on the status of repairs.
• Work with vendors for additional assistance with repairs.
• Back up other roles in dispatch /shop areas.
• All other duties as assigned

Education and Experience:

• High school diploma or GED (required)
• Associate’s or Bachelor’s degree in logistics, supply chain management, business administration, or a related field (preferred but not always required)
• 1-3 years of experience in dispatching, logistics, transportation coordination, or a similar role
• Experience in the material handling, trucking, freight, or warehouse industry is a plus
• Familiarity with dispatch software, GPS tracking systems, and scheduling tools