Dispatcher

Indiana University Health System; Bloomington (IN); On-site; USD 42,000 - 52,000; Full time

Job summary

Indiana University Health System is seeking a Dispatcher for the Command Center in Bloomington. The role involves receiving requests, prioritizing dispatch, and coordinating internal and external personnel to various destinations within a hospital setting.

The ideal candidate has 1–3 years of dispatching experience in healthcare maintenance, or equivalent, and a high school diploma. Associates degree is preferred for advancement.

Qualifications

• 1–3 years of dispatching experience in a healthcare maintenance environment or comparable experience.
• High School Diploma or GED required; Associates degree preferred.

Responsibilities

• Receives and communicates requests (dispatching) and establishes priorities to dispatch personnel to destinations in an organized, timely fashion.
• Answering telephone calls, service requests, takes accurate messages or transfers calls with urgency.
• Communicates pending workload and staffing concerns with other dispatchers and shift personnel.
• Perceives customer requests as opportunities to help; resolves or suggests solutions.

Skills

Dispatching

Communication

Prioritization

Healthcare experience

Education

High School Diploma

Job description

Schedule: Saturday and Sunday 8:00pm- 8:00am (weekends only)

Location: Command Center at IU Health Bloomington RAHC

Responsibilities:

• Receives and communicates requests (dispatching) and establishing priorities in order to dispatch internal and external personnel to specific destinations in an organized and timely fashion.
• In addition to answering telephone calls, service requests, takes accurate messages or transfers calls to appropriate individuals with a friendly voice and a sense of urgency.
• Communicates pending workload, staffing concerns, change and status with other dispatchers and other pertinent information to subsequent shift personnel.
• Customer requests are perceived as opportunities to help and requests are either handled or solutions are suggested.

Qualifications:

• 1-3 years of experience dispatching in a healthcare maintenance environment or comparable experience required.
• High School Diploma/GED required. Associates Degree preferred.