Dispatcher II, Public Safety Dispatch Center, Fulltime, First Shift

UC Health; Cincinnati (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

UC Health is seeking a Public Safety Dispatcher in Cincinnati, OH. You will determine call priorities, dispatch responders via CAD, and coordinate on-site safety operations across multiple UC Health facilities.

The role requires high school education or GED, an APCO certification within a year, and 3–5 years of experience, with 6–10 years preferred. Shifts include evenings, nights, weekends, and holidays.

Qualifications

• High School Diploma or GED required; Associate's degree preferred.
• APCO Basic Telecommunicator certification required within one year of hire.
• 3-5 years equivalent experience required; 6-10 years preferred.

Responsibilities

• Determine nature and location of calls for public safety, fire, medical, or other emergencies and use CAD to dispatch and monitor responses.
• Screen telephone and radio calls, collect information, and relay to safety personnel; update and retrieve information across multiple sources.
• Operate communications equipment, monitor alarms and CCTV, and coordinate on-site safety force activities.
• Work evenings, nights, weekends, and holidays to maintain 24/7 dispatch coverage.

Skills

Emergency dispatch experience

3-5 years experience

6-10 years experience

APCO Basic Telecommunicator cert

Education

High School Diploma or GED

Associate's Degree

Job description

Job Description

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.

Responsibilities

Public Safety Dispatchers must determine the nature and location of calls requesting public safety, fire, medical, or other emergency and non-emergency services, then use computer aided dispatch software (CAD) to dispatch, track and monitor appropriate response for service. Receives and screens telephone calls, radio calls, collects information regarding crime or emergency in progress to relay to safety force personnel; and documents critical information to maintain the location and status of Public Safety units in the field.

Dispatchers must exercise reasonable independent judgment to determine priorities for service response in accordance with established procedures and protocols; coordinate on site activities of safety forces to ensure efficient and effective support services; and notifies and coordinates response with outside agencies as needed, ex: police and fire units, Disaster Management personnel, hospital management and other first responders. Enters, updates, and retrieves information for a variety of different sources, including officers working in the field.

Must operate a variety of communications equipment including multiple channel radio consoles, telephone and computer systems. Monitors various alarm systems and closed circuit cameras at multiple UC Health facilities. Is responsible for monitoring access control systems and building maintenance programs, as well as relaying weather related problems to appropriate personnel.

May work evenings, nights, weekends and holidays to maintain 24-hour, seven day a week coverage of the dispatch function.

About University of Cincinnati Medical Center

As part of the Clifton Campus of UC Health, Greater Cincinnati’s academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care team. Our experts utilize the most advanced medical knowledge and technology available, providing a level of specialty and subspecialty medical care that is not available anywhere else in Greater Cincinnati.

UC Medical Center is also home to medical breakthroughs- our physician experts conduct basic, translational and clinical research, leading to new therapies and care protocols, and connecting patients to the latest and most advanced treatments. UC Medical Center houses Greater Cincinnati’s only Level I adult trauma center, which includes the right mix of specialist and medical resources available at a moment’s notice for a wide variety of the most complex medical conditions and injuries.

Location

Cincinnati, OH, United States

Qualifications

Minimum Required: High School Diploma or GED. Preferred: Associate's Degree.

APCO Basic Telecommunicator certification is required within one year of hire.

Minimum Required: 3 - 5 Years equivalent experience. Preferred: 6 - 10 Years equivalent experience.

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope.

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching- a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is an EEO employer.