Dispatcher

Priority Ondemand; Indianapolis (IN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical – Dental – Vision

Life and AD&D

401k

Paid Time Off

Job summary

Priority Ondemand is seeking dedicated individuals for a dispatch position at its center in Indianapolis, IN. The role involves answering calls, determining service levels, and assigning runs while maintaining open communication with crews.

The ideal candidate should have strong communication skills, a current Emergency Medical Dispatch certification, and preferably a background as a Paramedic or EMT. Benefits for full-time employees include medical, dental, vision, and a 401k plan.

Qualifications

• Ability to use a personal computer and Microsoft Office.
• Strong customer-service skills with a focus on communication.
• Previous experience in the EMS field preferred.

Responsibilities

• Answer the phones in the dispatch center.
• Assign runs to appropriate crews.
• Maintain record keeping in the dispatch program.

Skills

Attention to detail

Effective communication

Problem-solving

Leadership abilities

Customer-service skills

Education

Emergency Medical Dispatch certification

Current certification as Paramedic or EMT

Tools

Microsoft Office

Job description

Job Details

Seals Ambulance Service is looking for outstanding individuals to join our team in the dispatching center. Opportunities for both Full Time and Part Time are available.

Candidates will answer calls, determine appropriate level of service, assign runs, maintain open communication with crews and customers and track appropriate information for each call received.

Location

Indianapolis, IN 46218

Position Type

Seals Ambulance

Services Offered

• Advanced Life Support
• Basic Life Support
• Critical Care Transportation
• Bariatric Transportation
• Wheelchair Transportation
• Special Event and First Aid Services
• 911 / Emergency Services

Operational Coverage

Our facilities operate 24 hours a day, 365 days a year throughout Central and Southern Indiana.

Service Locations

• Indianapolis
• Franklin
• Noblesville
• Greenwood
• Anderson
• Greenfield
• Tipton
• Fortville

Benefits for Full Time Employees

• Medical – Dental – Vision
• Life and AD&D
• Short and Long Term Disability
• Health Savings Account
• 401k
• Paid Time Off
• Employee Assistance Plan
• Continuing Education

Responsibilities

• Answer the phones in the dispatch center using appropriate communication skills.
• Using pre‑established criteria to determine the best way to provide service to the customer.
• Assign runs to appropriate crews in a timely basis.
• Follow up with crews so that company goals, in regards to response times, are maintained.
• Maintain appropriate record keeping in the dispatch program and other documents that are required.
• Maintain an open line of communication between you and your supervisor.
• Successfully complete and maintain the Emergency Medical Dispatch certification.
• Complete administrative tasks as assigned.
• Participate in periodic and annual skill evaluations.
• Perform any other related duties as assigned.
• Be able to analyze problems and develop practical solutions.
• Be able to manage time in a multi‑tasking environment.
• Be able to prioritize based on changing need.

Qualifications

• Attention to detail.
• Ability to effectively communicate with others (written and verbal).
• Ability to use a personal computer and Microsoft Office based products.
• Effective problem‑solving techniques and the ability to handle a fluid work environment.
• Possesses leadership abilities and sound judgment; works well under pressure and able to use discretion when needed.
• Previous experience in the EMS field with a current certification as a Paramedic or EMT and/or scheduling background is preferred.
• Once obtained, a dispatcher must keep the Emergency Medical Dispatch certification active and current.
• Previous experience in a call‑taking center/environment is preferred.
• Strong customer‑service skills with a focus on communication, determination and organization.
• Simple reading, complex writing, basic math skills, judgment/decision making, and analysis/comprehension skills.
• Current or previous experience as an EMT or Paramedic is a plus.

Reporting

This position will report directly to the Dispatch Supervisor.