Dispatcher

PSG Global Solutions; Beaumont (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

A leading service solutions provider is seeking an individual to monitor field tech operations in Beaumont, Texas. The successful candidate will ensure that assignments are completed on time, work with supervisors to resolve scheduling issues, and handle customer complaints to ensure satisfaction. Attendance at monthly safety meetings and adherence to safety training is required. This role is vital in supporting field personnel to meet the company's service goals.

Qualifications

• Ability to monitor and manage field tech operations.
• Strong organizational and communication skills.
• Experience in handling customer issues and complaints.

Responsibilities

• Monitor field tech trucks for assignment completion.
• Make adjustments to current day's work on field tech trucks as needed.
• Work with supervisors to resolve schedule issues.

Job description

Job Description

• Monitor field tech trucks for assignment completion.
• Make adjustments to current day's work on field tech trucks as needed.
• Work with supervisors to resolve schedule issues and ensure priority work is dispatched. Manager work load to minimize overtime. Monitor radio, phone and system messages to support field personnel with completing work.
• Contact customers as needed to resolve access issues. Make customer contact to resolve customer issues/complaints as needed.
• Generate service orders and service requests as needed. Monitor and manager credit disconnects to ensure all company goals are met.
• Responsible for attending monthly safety meetings and all required safety mandated training.

Additional Information

All your information will be kept confidential according to EEO guidelines.
IF THIS IS THE JOB OPPORTUNITY FOR YOU GIVE ME A CALL AT 832-917-0047. I want to know more about your preferences.
If in case you know someone who might be interested for this, feel free to pass it along. I look forward to hearing from you!