Dispatch Writer & Driver Support Specialist

Henner Tank Lines, Inc; Vacaville (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Job summary

Henner Tank Lines, Inc is seeking a motivated Dispatch writer to assist the daily route operations alongside the dispatcher. You will communicate with drivers and clients, organize activities for safe and on-time performance, and support load information entry and dispatch tasks from the office in Vacaville, CA.

The role requires previous customer service experience, strong communication skills, and the ability to work in a fast-paced environment.

Qualifications

• Two years of customer service experience preferred.
• Proficiency in Microsoft Office.
• Strong written and oral communication skills.
• Knowledge of the California Bay Area is a plus.

Responsibilities

• Answer all incoming phone calls promptly and courteously.
• Handle high volume of phone calls.
• Maintain clear and professional written and verbal communication.
• Work in a team environment under pressure to support drivers and clients.
• Enter load information and create loads in the dispatch system.
• Check customer emails and respond promptly.
• Maintain contact with drivers throughout the day via dispatch board.
• Be ready to take on additional duties as assigned by management.

Skills

Customer service

Communication

Teamwork

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Henner Tank Lines, Inc is seeking a motivated Dispatch writer to assist the daily route operations alongside the dispatcher. You will communicate with drivers and clients, organize activities for safe and on-time performance, and support load information entry and dispatch tasks from the office in Vacaville, CA.

The role requires previous customer service experience, strong communication skills, and the ability to work in a fast-paced environment.