Dispatch Writer

Henner Tank Lines Inc; Vacaville (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Job summary

Henner Tank Lines, Inc. is seeking a motivated Dispatch Writer to support day-to-day route operations in a local, employee-owned environment. The role focuses on prompt phone communication with drivers and clients, load entry, and maintaining on-time performance.

The team emphasizes safety, cost-efficiency, and teamwork. The ideal candidate has customer service experience, solid communication skills, and proficiency with MS Office.

Qualifications

• Two years of customer service experience preferred.
• Proficiency in Microsoft Office and basic computer skills.
• Ability to multitask in a fast-paced environment.
• Strong oral and written communication skills.
• Customer-focused and professional demeanor.

Responsibilities

• Answer all incoming phone calls promptly and courteously.
• Handle a high volume of phone calls.
• Maintain strong written and oral communication.
• Work in a team environment under pressure.
• Enter load information and create loads in the dispatch system.
• Check customer emails and respond accordingly.
• Monitor dispatch board and stay in contact with drivers throughout the day.
• Take on additional work from customers as needed.
• Learn inventory management systems.

Skills

Customer service

Multitasking

Communication

Professional demeanor

California Bay Area knowledge

Education

High school or equivalent

Tools

Microsoft Office

Job description

Description

Henner Tank Lines, Inc. – a premier contract carrier is looking for a motivated and professional Dispatch writer who works with the dispatcher to assist the day-to-day route operations. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance of the drivers. We are Employee owned and LOCAL.

Schedule

• Shift AM (4 Days On / 3 Days Off Schedule) 6:30 am to 4:30 pm
• Shift Pm (4 Days On / 3 Days Off Schedule) 5:00 Pm to 3:00 am

Compensation:

• $22-$26DOE
• Medical, Dental, Vision, and 401K.

Job Responsibilities:

• Answer all incoming phone calls promptly and courteously.
• Ability to Handle High volume of Phone calls.
• Strong written and oral communication skills are essential.
• Ability to work in a team environment in high pressure situations.
• Entering Load Information / Create loads in dispatch system
• Check the customer email’s and responds accordingly.
• Check dispatch board and maintain contact with drivers throughout the day
• The ability to take on future work from the customer.
• Ability to learn inventory management systems. Additional Duties:
• Willing to take on other job duties as assigned by management to support the team and business operations.

Education:

• High school or equivalent

Requirements

Talent Requirements:

• Two (2) years of Customer Service experience is preferred.
• Proficiency in Microsoft Office
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
• Effective Oral, written and Communication Skills.
• Demonstrate a high customer service commitment in a professional manner.
• Knowledge of the California Bay Area is a plus.
• Positive, patient and helpful attitude.