Dispatch Writer

Henner Tank Lines, Inc; Vacaville (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Job summary

Henner Tank Lines, Inc is seeking a motivated Dispatch writer to assist the daily route operations alongside the dispatcher. You will communicate with drivers and clients, organize activities for safe and on-time performance, and support load information entry and dispatch tasks from the office in Vacaville, CA.

The role requires previous customer service experience, strong communication skills, and the ability to work in a fast-paced environment.

Qualifications

• Two years of customer service experience preferred.
• Proficiency in Microsoft Office.
• Strong written and oral communication skills.
• Knowledge of the California Bay Area is a plus.

Responsibilities

• Answer all incoming phone calls promptly and courteously.
• Handle high volume of phone calls.
• Maintain clear and professional written and verbal communication.
• Work in a team environment under pressure to support drivers and clients.
• Enter load information and create loads in the dispatch system.
• Check customer emails and respond promptly.
• Maintain contact with drivers throughout the day via dispatch board.
• Be ready to take on additional duties as assigned by management.

Skills

Customer service

Communication

Teamwork

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Description

Henner Tank Lines, Inc. – a premier contract carrier is looking for a motivated and professional Dispatch writer who works with the dispatcher to assist the day-to-day route operations. His/her duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance of the drivers. We are Employee owned and LOCAL.

Schedule

• Shift AM ( 4 Days On / 3 Days Off Schedule ) 6:30 am to 4:30 pm
• Shift Pm ( 4 Days On / 3 Days Off Schedule ) 5:00 Pm to 3:00 am

Compensation

• $22-$26 DOE
• Medical, Dental, Vision, and 401K.

Job Responsibilities

• Answer all incoming phone calls promptly and courteously.
• Ability to Handle High volume of Phone calls.
• Strong written and oral communication skills are essential.
• Ability to work in a team environment in high pressure situations.
• Entering Load Information / Create loads in dispatch system
• Check the customer email’s and responds accordingly.
• Check dispatch board and maintain contact with drivers throughout the day
• The ability to take on future work from the customer.
• Ability to learn inventory management systems. Additional Duties:
• Willing to take on other job duties as assigned by management to support the team and business operations.

Education

• High school or equivalent

Talent Requirements

• Two (2) years of Customer Service experience is preferred.
• Proficiency in Microsoft Office
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
• Effective Oral, written and Communication Skills.
• Demonstrate a high customer service commitment in a professional manner.
• Knowledge of the California Bay Area is a plus.
• Positive, patient and helpful attitude.