Dispatch Technician: Provisioning & Install Support

GTA; Tamuning (GU); On-site; USD 42,000 - 58,000; Full time

Job summary

GTA is seeking a Technical Provisioning Specialist Dispatch to provide critical installation and repair support to various Support teams and GTA customers. You will preserve and safeguard facility data records and deliver expert triage and troubleshooting for installations and repairs.

You will coordinate across departments, monitor order progress, and ensure timely service delivery and customer satisfaction while applying strong problem-solving and communication skills; a high school diploma

Qualifications

• Promote Company Culture – Promotes a culture and mission to all employees, vendors, clients, and business partners
• Technical Skills – Possess an understanding of technologies used in service delivery; constantly strives to increase technical knowledge through training tools and research
• Oral Presentation Skills – Comfortable with delivering briefings and reports to colleagues, conduct training sessions, and any other tasks related to speaking in front of an audience
• Strong Organizational Skills – Ability to prioritize and plan work activities, uses time efficiently, organizes or schedules other people and their tasks, in a fast-paced environment; must be detail-oriented and accurate in work
• Reliability and Punctuality – Consistently at work and on time for scheduled shift and department or customer scheduled meetings. Ensures work responsibilities are covered when absent.
• Analytical Thinking and Decision-Making – Makes sound, well informed, fact-based decisions and seeks guidance when needed.

Responsibilities

• Monitor the progress of customer orders and tickets, and escalates, as required, to appropriate levels of management within necessary department(s), to ensure the timely delivery of services and customer satisfaction.
• Coordinate with other departments in a collaborative effort to support the customer.
• Conduct daily follow-up of repair and installation in order to resolve any immediate post install issues as well as ensure customer satisfaction.
• You will need to have well-developed troubleshooting, critical thinking, effective listening and communication skills
• Consistently preserve and safeguard facility and plant records, link circuit information, and work orders through provisioning
• Obtain and enter information to complete fields for Service Orders and Trouble Tickets, provision and send to billing

Skills

Company culture

Technical skills

Oral presentation

Organizational skills

Reliability

Analytical thinking

Education

High school diploma or GED

Job description

GTA is seeking a Technical Provisioning Specialist Dispatch to provide critical installation and repair support to various Support teams and GTA customers. You will preserve and safeguard facility data records and deliver expert triage and troubleshooting for installations and repairs.

You will coordinate across departments, monitor order progress, and ensure timely service delivery and customer satisfaction while applying strong problem-solving and communication skills; a high school diploma