Dispatch Support Technician

Automation Movers International; Michigan; On-site; USD 45,000 - 65,000; Full time

Job summary

Automation Movers International, a full-service mechanical integration company, is seeking a Field Service Dispatch Support Technician in Shelby Township, MI. The role coordinates between dispatch, service engineers, and warehouse teams to ensure smooth logistics, calibration, and timely service delivery.

Candidates should have an AA degree with 2 years related experience, strong computer skills, and experience with SAP and Salesforce; MS Office proficiency is required.

Qualifications

• Prior customer service experience is required.
• Technical Associate’s degree plus 2 years related experience or equivalent.
• Knowledge of SAP and Salesforce is a plus; proficiency in MS Office preferred.

Responsibilities

• Coordinate field service dispatch and maintain logistics.
• Manage tool calibration and warranty returns.
• Process support contracts and renewals in SAP/Salesforce.
• Prepare tool kits and coordinate deliveries to worksites.
• Assist Quality Engineer with tool transfers.
• Maintain warehouse organization and readiness for field operations.
• Provide coverage as a proxy for dispatch during PTO.

Skills

Customer service

Education

Associate's degree (AA)

Tools

SAP

Salesforce

Microsoft Office

Job description

The Field Service Dispatch Support Technician plays a key role in coordinating and supporting field service operations. This position serves as a liaison between the dispatch team, service engineers, and warehouse personnel, managing logistics, tool calibration, support contract facilitation, warranty part returns, tool kit prep and returns.

Essential Duties and responsibilities:

• The technician ensures that all service areas in the warehouse are maintained, open support contracts are executed and even acts as a proxy for the Field Service Dispatch team when needed.


• Serves as a proxy for Field Service Dispatch during PTO, ensuring continuity of operations and timely service coordination.


• Reviews requests from the Field Service Dispatch Team and assigned Service Engineer to ensure timely delivery of necessary PM and Tool Kits to the worksite, aligning with or exceeding customer expectations.


• Coordinates the transfer of all calibrated tools to and from the Quality Engineer for both Field Service and Engineering teams.


• Expedites and processes all warranty returns to ensure timely resolution and customer satisfaction.


• Routinely monitors SAP and Salesforce to ensure annual support contracts are accurately processed and up to date.


• Maintains all service areas within the warehouse, ensuring organization, cleanliness, and readiness for field operations.


• Supports critical job deliveries by coordinating and executing package drop-offs after warehouse cutoff times to ensure timely shipment.


• Generates initial sales orders and $0 renewal orders for support contracts, while adding the relevant parts to SAP and Salesforce.


• Dispatches all internal service work ordersand signs completed service assignments on behalf of end customers.


• Adheres to the Quality System and participates in continual improvement


• Must have basic computer skills and a working knowledge of Microsoft Office applications (Excel, Outlook, PowerPoint, SharePoint and Word). Experience with SAP and Salesforce is a plus.

Experience

Prior customer service experience and customer contact via telephone.

Education

Technical Associate’s degree (A. A.) from an accredited two-year college or technical school plus 2 years of related experience or equivalent combination of education and related experience

Job Location: Shelby Township, MI

About AMI

Automation Movers International is a full-service mechanical integration company specializing in the installation and movement of production and automation equipment.