Dispatch Team Lead - Trucking

Taylor Transportation Search Group; Town of Hartford (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

Taylor Transportation Search Group is seeking an experienced Dispatch Team Leader for a trucking client. The role oversees daily dispatch operations, leads a team of dispatchers, and focuses on load planning, driver utilization, and on-time service.

You will coordinate with safety and logistics, monitor KPIs such as on-time pickups, and drive continuous improvement while ensuring DOT/HOS compliance in a fast-paced, Monday–Friday operation.

Qualifications

• 3+ years of dispatch, logistics, or fleet operations experience.
• Prior leadership or supervisory experience preferred.
• Strong understanding of transportation operations, routing, and load planning.
• Familiar with DOT regulations and Hours of Service requirements.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to work in a fast-paced, high-pressure environment.
• Operational efficiency & problem solving.

Responsibilities

• Lead, coach, and develop a dispatch team for high performance.
• Oversee daily load planning, routing, and driver utilization.
• Ensure on-time pickups/deliveries and strong customer service.
• Support driver retention through effective communication.
• Coordinate with safety for driver training and road tests.
• Serve as escalation point for complex operational challenges.
• Monitor KPIs such as on-time performance and productivity.
• Collaborate with logistics to align capacity with demand.
• Ensure DOT regulations, Hours of Service, and company policies are followed.
• Identify process improvements to increase efficiency.

Skills

Dispatch experience

Leadership

Routing & load planning

TMS & ELD systems

DOT regulations

Communication skills

Problem solving

Fast-paced environment

Driver coordination

Tools

TMS systems

ELD platforms

Dispatch software

Job description

Our client, an established trucking company, is seeking an experienced Dispatch Team Leader to join their operations team.

Position Summary

The Dispatch Team Leader is responsible for overseeing daily dispatch operations, ensuring efficient load planning, driver utilization, and on-time service. This role leads a team of dispatchers, supports driver communication, and works cross-functionally to deliver exceptional customer service while maximizing operational efficiency and profitability.

Key Responsibilities

• Lead, coach, and develop a team of dispatchers to ensure high performance and accountability
• Oversee daily load planning, routing, and scheduling to optimize equipment and driver utilization
• Ensure superior customer service, email response times of 15 minutes or less, on-time pickup and delivery performance while proactively addressing service issues
• Support driver retention through effective communication, problem-solving, and relationship management
• Work closely with safety department on safety initiatives, driver training needs, new driver training and road tests
• Serve as escalation point for complex operational challenges, including service failures, driver concerns, and customer needs
• Monitor key performance indicators (KPIs) such as on-time performance, empty miles, revenue per truck, and driver productivity
• Collaborate with the logistics team to align capacity with demand
• Ensure compliance with DOT regulations, Hours of Service (HOS), and company policies
• Identify process improvement opportunities and implement best practices to increase efficiency

Qualifications

• 3+ years of experience in trucking dispatch, logistics, or fleet operations
• Prior leadership or supervisory experience preferred
• Strong understanding of transportation operations, routing, and load planning
• Familiarity with TMS systems, ELD platforms, and dispatch software
• Working knowledge of DOT regulations and Hours of Service requirements
• Excellent communication, problem-solving, and decision-making skills
• Ability to work in a fast-paced, high-pressure environment
• Operational Efficiency & Problem Solving

Performance Metrics

• On-time pickup and delivery percentage
• Driver retention and satisfaction
• Reduction in empty miles
• Service issue resolution time

Fast-paced, operations-focused office environment. May require early mornings, evenings, or weekend availability depending on business needs.

Normal hours are Monday through Friday, approximately 7am to 4pm. May require some after hours work to resolve problems that arise.