Dispatch Lead

Pacific Coast Container Inc; Oakland (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Pacific Coast Container Inc is seeking a Dispatch Lead to oversee daily dispatch operations in a fast-paced 3PL environment. You will supervise dispatch staff, ensure accurate scheduling, and drive on-time deliveries while focusing on safety and compliance.

The role requires leadership, problem-solving, and strong collaboration with logistics teams to optimize routes and reduce costs. A related bachelor's degree is preferred and a minimum of three years in dispatch or logistics is expected.

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• Minimum of 3 years of experience in dispatch, logistics, transportation, or supply chain operations, with leadership experience a plus.
• Strong knowledge of transportation and logistics operations, including TMS, WMS, and ERP platforms.
• Excellent leadership, communication, and interpersonal skills to manage and develop a team.
• Proficient in Microsoft Office Suite (Excel, Word); ability to analyze data and identify trends.
• Ability to lift up to 25 pounds and perform in office/warehouse environments as needed.

Responsibilities

• Lead and oversee daily dispatch operations for efficient workflow and timely deliveries.
• Supervise, mentor, and train dispatch team members to maintain high performance.
• Monitor delivery schedules and address delays, route changes, and operational exceptions.
• Serve as primary contact for customers regarding delivery status and scheduling updates.
• Collaborate with logistics and transportation teams to optimize routes and fleet utilization.
• Ensure compliance with safety standards and transportation regulations.
• Investigate and resolve delivery issues, damaged shipments, and customer concerns.
• Maintain accurate dispatch records, schedules, and performance metrics.
• Prepare reports and provide operational updates to management.
• Identify opportunities for process improvement to increase efficiency and reduce costs.

Skills

Leadership

Communication

Problem-solving

Data analysis

Education

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Transportation, or related field

Tools

TMS

WMS

ERP

Excel

Word

Job description

Job SummaryWe are seeking a highly motivated and experienced Dispatch Lead to oversee daily dispatch operations in a fast-paced third-party logistics (3PL) environment. This role is responsible for coordinating the movement of goods, supervising dispatch personnel, ensuring accurate scheduling, and driving on-time deliveries. The ideal candidate is a strong leader with excellent problem-solving abilities, a customer-focused mindset, and a commitment to operational excellence, safety, and compliance.Key ResponsibilitiesLead and oversee daily dispatch operations to ensure efficient workflow, accurate scheduling, and timely deliveries.Supervise, mentor, and train dispatch team members to maintain high performance and adherence to company procedures.Monitor delivery schedules and proactively address delays, route changes, and operational exceptions.Serve as a primary point of contact for customers regarding delivery status, scheduling updates, and issue resolution.Collaborate with logistics and transportation teams to optimize routes, maximize fleet utilization, and reduce transportation costs.Ensure compliance with company policies, safety standards, and applicable transportation regulations.Investigate and resolve delivery issues, damaged shipments, customer concerns, and service disruptions.Maintain accurate dispatch records, schedules, operational data, and performance metrics.Prepare reports and provide operational updates to management.Identify opportunities for process improvement to increase efficiency, productivity, and service quality.Support continuous improvement initiatives that help reduce costs and improve operational performance.Perform other duties as assigned.QualificationsHigh school diploma or equivalent required; Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Transportation, or a related field preferred.Minimum of 3 years of experience in dispatch, logistics, transportation, or supply chain operations, preferably within a 3PL environment; previous leadership or team lead experience is a plus.Strong knowledge of transportation and logistics operations, including experience with Transportation Management Systems (TMS), Warehouse Management Systems (WMS), and ERP platforms.Excellent leadership, communication, and interpersonal skills with the ability to effectively manage and develop a team.Strong organizational, time-management, and problem-solving abilities, with the capacity to make sound decisions in a fast-paced environment.Proficient in Microsoft Office Suite, including Excel and Word.Ability to analyze operational data, identify trends, and implement process improvements that enhance efficiency and reduce costs.Ability to lift up to 25 pounds and work in both office and warehouse environments as needed.Flexibility to work evenings, weekends, overtime, or other schedules based on business and operational requirements.