Senior Dispatch Operations Manager

DHL Supply Chain; Tampa (FL); On-site; Confidential; Full time

Job summary

DHL Supply Chain in Tampa (US) is seeking a Dispatch Manager to lead the Dispatch Department and direct the Dispatch Supervisors who oversee daily operations. The role focuses on leadership, coaching, and ensuring adherence to safety and company standards.

You will coordinate scheduling, routing, and driver coverage to deliver reliable service, while driving continuous improvement in processes and customer satisfaction.

Qualifications

• Bachelor's degree in logistics, supply chain, or related field preferred, or equivalent experience.
• Experience managing dispatch or frontline supervisors in logistics.
• Strong leadership, communication, and time-management skills.
• Proficiency with dispatch software and GPS/routing systems.

Responsibilities

• Directly manage Dispatch Supervisors and oversee daily dispatch activities.
• Coordinate scheduling, routing, and driver coverage to ensure on-time delivery.
• Monitor performance, coach staff, and ensure adherence to policies.
• Communicate with stakeholders to resolve issues and drive improvements.
• Ensure compliance with safety standards and customer expectations.

Skills

Leadership

Communication

Problem-Solving

Organization

Performance Mgmt

Attention to Detail

Customer Service

Flexibility

Education

Bachelor’s degree in logistics/supply chain/business

Tools

Dispatch software

GPS tracking

Routing technology

Reporting tools

Job description

DHL Supply Chain in Tampa (US) is seeking a Dispatch Manager to lead the Dispatch Department and direct the Dispatch Supervisors who oversee daily operations. The role focuses on leadership, coaching, and ensuring adherence to safety and company standards.

You will coordinate scheduling, routing, and driver coverage to deliver reliable service, while driving continuous improvement in processes and customer satisfaction.