Dispatch Supervisor

Air Express International USA, Inc.; Chicago (IL); On-site; USD 69,000 - 92,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical insurance

Vision

Dental

Paid Time Off

Job summary

DHL Group is seeking aDispatch Supervisor for our Chicago facility. Lead a team of Dispatch Agents across P&D, drayage, and line-haul operations, ensuring efficient movement of shipments and compliance with safety standards.

You will organize daily activities, coach staff, and ensure training and policy adherence while maintaining high service levels and cost efficiency. This role requires 2–3 years in dispatch, strong freight knowledge, and a bachelor's or equivalent background.

Qualifications

• 2–3 years of transportation experience in dispatch or operations supervision.
• Strong knowledge of freight forwarding operations.
• Strong negotiation, administrative, and organizational skills.
• Results-driven with excellent attention to detail.
• Experience in a Collective Bargaining Unit environment preferred.
• Bachelor’s degree or equivalent professional experience preferred.

Responsibilities

• Organize, prioritize, and allocate day-to-day operational activities.
• Coach and mentor team members and implement corrective actions when needed.
• Ensure comprehensive training for new employees and assign qualified personnel to support ongoing training; maintain dispatch office policy and SOP manuals.
• Ensure pickup and delivery requests are dispatched promptly and professionally to drivers and vendors.
• Ensure accurate and timely entry of PODs and related timestamps.
• Manage driver communications, route issues, and adjust plans as appropriate.
• Monitor vendor performance and develop improvement plans.
• Monitor transportation costs and identify opportunities for efficiency and cost savings.
• Proactively manage and align with customer expectations.
• Uphold and promote Safety First culture.

Skills

Transportation supervision

Freight forwarding operations

Negotiation / Administration

Attention to detail

Collective Bargaining Unit experience

Bachelor’s degree or equivalent

Education

Bachelor’s degree or equivalent experience

Job description

Job Title: Dispatch Supervisor

Job Location: Chicago, Illinois

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the top providers of ocean freight services. More than 30,000 employees work every day to ensure the efficient movement of our customers’ shipments by air or sea. Our logistics solutions span the entire supply chain—from the factory floor to final delivery—and include a wide range of specialized transport-related services. To learn more about career opportunities at DHL, please visit: https://www.logistics.dhl/us-en/home/careers.html

We are seeking an experienced Dispatch Supervisor to lead a team of Dispatch Agents responsible for performance across P&D, drayage, and line-haul operations. This role is based at our Chicago, IL facility.

Key Responsibilities

• Organize, prioritize, and allocate day-to-day operational activities.
• Coach and mentor team members and implement corrective actions when needed.
• Ensure comprehensive training for new employees and assign qualified personnel to support ongoing training. Maintain and update the dispatch office policy and SOP manuals.
• Ensure pickup and delivery requests are dispatched promptly and professionally to drivers and vendors.
• Ensure accurate and timely entry of PODs and all related pickup/delivery timestamps.
• Manage driver communications, route-related issues, and call volume; escale or adjust operational plans as appropriate.
• Continuously monitor vendor performance and develop improvement plans when necessary.
• Monitor transportation costs and identify opportunities for increased efficiency and cost savings.
• Proactively manage and align with customer expectations.
• Uphold and promote our Safety First culture at all times.

Skills & Qualifications

• Minimum 2–3 years of transportation experience in dispatch and/or operations supervision.
• Strong knowledge of freight forwarding operations.
• Strong negotiation, administrative, and organizational skills.
• Results-driven with excellent attention to detail.
• Experience working in a Collective Bargaining Unit environment preferred.
• Bachelor’s degree or equivalent professional experience preferred.

Pay Range: $68,722.50- $91,630.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.