Dispatch Supervisor - Casino Operations Leader

Infor; Temecula (CA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Four Diamond Service standard

Job summary

Pechanga Resort Casino is seeking a Dispatch Sergeant to lead the Dispatch Center operations and supervise all dispatch staff. The role requires ensuring administrative and training standards are maintained, and responsibility for various operating systems within the Dispatch Center.

The position emphasizes enforcing gaming regulations, coordinating staffing, coaching team members, and delivering accurate daily reports while protecting PRC assets in a dynamic casino environment.

Qualifications

• Associate's degree or equivalent from two-year college or technical school.
• At least 2 years of supervisory experience.
• At least 8-10 years in related field such as Military, Security or Law Enforcement.

Responsibilities

• Manage daily Dispatch operations.
• Ensure a safe environment at all times at PRC.
• Ensure all policies, rules, regulations, and laws as it pertains to PRC are followed and upheld.
• Enforce gaming regulations in accordance with the internal control policy.
• Cope constructively with Team Member and guest situations as they arise.
• Coordinate the allocation, training, and assignments of Dispatchers and other assigned staff.
• Promote and build teamwork and trust.
• Effectively communicate all pertinent information to DPS Team Members.
• Proficiency in writing daily reports and other necessary documentation.
• Keeps management of other PRC departments informed of developments that may impact their areas.
• Excel in effective coaching and counseling of direct reports to include performance reviews and progressive discipline.

Education

Associate's degree (A. A.) or equivalent

Tools

Microsoft Office

Job description

Pechanga Resort Casino is seeking a Dispatch Sergeant to lead the Dispatch Center operations and supervise all dispatch staff. The role requires ensuring administrative and training standards are maintained, and responsibility for various operating systems within the Dispatch Center.

The position emphasizes enforcing gaming regulations, coordinating staffing, coaching team members, and delivering accurate daily reports while protecting PRC assets in a dynamic casino environment.