Dispatcher / Road Supervisor

Transdev North America; Knoxville (TN); On-site; USD 36,713 - 37,870; Full time

Benefits offered by this job

401(k) retirement plan

Medical, dental, vision insurance

Short-term and long-term disability

Job summary

A leading public transit provider in Knoxville, TN is seeking a highly organized and tech-savvy Dispatcher / Road Supervisor. This role involves monitoring vehicle performance, coordinating transit operations, and ensuring safety and reliability in service. Candidates should have a high school diploma, valid driver’s license, and relevant experience. The position offers flexible hours and competitive compensation including various benefits.

Qualifications

• 3-5 years experience in public transit dispatch or road supervision preferred.
• Must be able to work AM/PM shifts, weekends, and holidays as needed.
• Subject to DOT drug test and physical.

Responsibilities

• Monitor real-time vehicle performance using TransLoc and onboard vehicle technology.
• Respond to service disruptions and coordinate with supervisors and management.
• Conduct on-scene investigations of accidents and assist operators.

Skills

Excellent verbal communication

Decision-making

Problem-solving

Proficiency in Microsoft Office

Education

High School Diploma or GED

Valid Class B Commercial Driver’s License with Passenger (P) Endorsement

Tools

TransLoc

Passio

Job description

Dispatcher / Road Supervisor (AM / PM)

Transdev in Knoxville, TN is hiring for a Dispatcher / Road Supervisor to support both fixed‑route and on‑demand transit operations. This role combines the core functions of a dispatcher and field supervisor—monitoring real‑time service through TransLoc and other CAD/AVL systems, coordinating operators, and ensuring safe, reliable, and customer‑focused service. We seek a professional who is highly organized, tech‑savvy, and dedicated to safety.

Compensation & Benefits

• Starting pay: $26.65–$27.49 per hour
• Vacation: minimum of two (2) weeks per year
• Sick Days: 5 days
• Holidays: 12 days (8 standard + 4 floating)
• Additional Benefits: 401(k) retirement plan, medical, dental, vision, life insurance, short‑term disability, voluntary long‑term disability

Benefits may vary depending on location policy.

Non‑CBA Position

Key Responsibilities

Dispatch Operations (AM/PM Coverage)

• Monitor real‑time vehicle performance using TransLoc and onboard vehicle technology to ensure routes are on schedule and operators are correctly logged in.
• Assign, adjust, and document vehicle coverage for both fixed‑route and on‑demand service.
• Respond to service disruptions, detours, or incidents, coordinating with road supervisors and management.
• Provide clear, timely radio and phone communication with operators and field staff.
• Record service data, delays, missed trips, and operator call‑ins using TransLoc and related dispatch software.
• Communicate service updates to management and client contacts.

Road Supervision

• Conduct on‑scene investigations of accidents, incidents, or breakdowns; assist operators in completing incident and accident reports.
• Perform road observations and ride‑checks to ensure safety, customer service, and compliance with company policy.
• Coach and retrain operators following incidents, performance issues, or new procedures.
• Serve as liaison between operators, management, and client representatives for field service issues.
• Assist in training new operators, including TransLoc usage, customer service expectations, and on‑road safety.
• Support Safety Manager and GM with compliance checks, drug/alcohol testing coordination, and service audits.

General

• Maintain accurate and detailed documentation for service logs, incident reports, and shift summaries.
• Work cooperatively with other dispatchers, supervisors, and management to ensure continuous coverage and quality service.
• Perform additional duties as assigned.

Qualifications

• High School Diploma or GED (required)
• Valid Class B Commercial Driver’s License with Passenger (P) Endorsement (required)
• 3–5 years experience in public transit dispatch or road supervision preferred
• Proficiency in Microsoft Office (Outlook, Word, Excel) and dispatch software such as TransLoc or Passio
• Excellent verbal communication, decision‑making, and problem‑solving skills
• Must be able to work AM/PM shifts, weekends, and holidays as needed
• Subject to DOT drug test and physical (if applicable). DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Combination of office (dispatch) and field (road supervision) environments
• Long periods of sitting and computer use; occasional standing, walking, and driving company vehicle
• Must be able to work flexible hours and respond to emergency situations

About Transdev

Transdev in Knoxville, TN is part of a global company that operates public transit systems across the United States and in 19 countries worldwide. Transdev employs a team of 32,000 across 400 locations, managing more than 17,000 vehicles. As a leader in mobility, Transdev delivers safe, reliable, and innovative transportation solutions that serve the common good. Find out more at TransdevNA.com or watch an overview video.

Equal Employment Opportunity Statement

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug‑free Workplace

If based in the United States, applicants must be eligible to work in the U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.