Customer Service Manager

Transdev; Tinley Park (IL); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Vacation time

Sick days

Holidays

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Job summary

Transdev in Tinley Park, IL is seeking a Customer Service Manager to oversee day-to-day operations and guide the in-house team to deliver excellent service. You will monitor agents, adjust staffing, and ensure compliance with policies while driving customer satisfaction across all touchpoints.

The role requires strong leadership, problem solving, and effective communication. It offers competitive pay and standard benefits with a focus on reliability and customer-first service.

Qualifications

• Minimum 3 years of supervisory experience.
• Strong customer service delivery and problem-solving skills.
• Excellent communication and negotiation abilities.
• Knowledge of ADA service requirements.
• Willingness to work a flexible schedule including weekends.
• Familiarity with Trapeze scheduling software.
• Subject to drug testing.

Responsibilities

• Oversee day-to-day operations of the customer service department.
• Monitor agent activities and adjust staffing as needed.
• Direct employees to ensure reliable customer service.
• Maintain a Customer First focus with urgency and integrity.
• Communicate with customers and clients via phone, email, or written correspondence.

Skills

Supervisory experience

Customer service

Communication skills

Problem solving

ADA knowledge

Flexible schedule

Ability to influence

Education

High school diploma or equivalent

Tools

Trapeze scheduling software

Job description

Customer Service Manager

Transdev in Tinley Park, IL is looking for a Customer Service Manager to oversee the day-to-day operations of the Customer Service department, monitor agent activities, adjust staffing, and direct employees as necessary to provide excellent customer service. We seek ambitious leaders with a detail-oriented, Customer service-focused, results-driven work ethic to help us provide our customers with reliable transportation. We are looking for you if you have the drive, confidence, and determination to succeed!

Transdev is proud to offer:

• Competitive compensation package of minimum $33.97/hour - Maximum $41.51/hour

Benefits include:

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 10 days; 8 standard and 2 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Responsibilities:

• Working with the department manager to ensure compliance with Transdev and Pace policies
• Monitoring and guiding the training of in-service customer service representative team members.
• Assisting department manager in generating and documenting employee performance evaluation
• Upholding quality in customer service throughout team by instilling behaviors for Customer First: A sense of urgency and personal integrity to complete job
• Effectively communicating with internal and external customers and clients as needed via phone, email, or written correspondence with concern resolutions.
• Customer Service reporting for the department on call quality, booking accuracy and timely response to complaints
• Other duties as assigned

Qualifications:

• A high school diploma or equivalent
• A minimum of three years of Supervisory experience
• Must be skilled in customer service delivery, problem-solving, and decision-making.
• Excellent communication and negotiation skills, ability to influence without authority.
• Must have a working knowledge of ADA law and ADA service requirements.
• Available to work a flexible schedule which may include weekends
• Must have a working knowledge of the Trapeze scheduling software
• Exceptional customer service skills and professional Customer-focused telephone manners
• Subject to drug testing

Physical Requirements:

• Sit for extended periods (up to 6-8 hours per day)
• Push and pull objects up to 25 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev : Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev

U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Management

Job Type: Full Time

Req ID: 8734

Pay Group: X60

Cost Center: 56443

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.