Dispatch Supervisor

Integrity Towing Solutions LLC; Raleigh, Northern (NC, KY); Hybrid; USD 42,000 - 57,000; Full time

Benefits offered by this job

Onboarding

Medical Insurance

Disability Insurance

Paid Time Off

Leadership Role

Job summary

Integrity Towing Solutions LLC in North Carolina operates a 24/7 dispatch center and is looking for a hands-on Dispatch Supervisor to lead a team of about seven dispatchers, manage schedules, and set the standard for every call.

You will personally cover shifts, ensure zero gaps in coverage, oversee vehicle releases, payments, and documentation, coach staff, and escalate to leadership when needed. Report to the Branch Manager and help uphold our 30-minute response standard.

Qualifications

• Must have prior supervisory or lead experience in dispatch, call-center, or logistics operations.
• Strong, calm decision-making in a high-volume environment and ability to coach others.
• Effective communication with police, property managers, drivers, and vehicle owners.

Responsibilities

• Lead, schedule, and coach a team of ~7 dispatchers supporting a 24/7 operation.
• Maintain full phone and vehicle-release coverage with zero gaps and clear handoffs.
• Personal dispatch shift: answer multi-line phones, coordinate drivers, process releases.
• Verify and dispatch property tow requests promptly and ensure relocations occur as promised.
• Prioritize police-rotation calls and maintain 30-minute response standard.
• Keep dispatch records complete and audit calls weekly with coaching.
• Own cash controls: card processing, cash reconciliation, and discrepancy investigations.
• Train new dispatchers using written procedures and sign-offs.
• Route escalations quickly to the right owner and de-escalate tense situations.

Skills

Leadership

Scheduling

Coaching

Dispatch

Communication

Cash handling

Tools

Dispatch software

Microsoft 365

Job description

Description

About Us

Integrity Towing Solutions, a leader in private property impound services, is dedicated to delivering excellence and professionalism in the industry. We value integrity, customer satisfaction, and are committed to fostering a supportive and rewarding work environment for our team. We're looking for a hands-on leader to run our 24/7 dispatch operation - and if you're a military veteran or former law enforcement officer, your unique skills and experiences are highly valued here.

The Role

Dispatch is the center of our operation: every inbound call, police-rotation call, property tow request, vehicle release, payment, and dispatch record runs through this room, around the clock. As Dispatch Supervisor you lead a team of about seven dispatchers, own the schedule and the quality of every call, and work a dispatch shift yourself - you set the standard you hold the team to. You'll step into a documented operation: an operations manual, a structured training program, and a clear weekly scorecard are already in place. You report to the Branch Manager.

What You'll Do

• Lead, schedule, and coach a team of ~7 dispatchers supporting a 24-hour, 7-day operation - clear expectations, weekly performance numbers, and quarterly one-on-ones.
• Maintain full phone and vehicle-release coverage with zero gaps, and run clean shift handoffs where every open item has an owner, a status, and a next action.
• Work a dispatch shift personally: answer a multi-line phone system, coordinate drivers, and process vehicle releases with courtesy and precision.
• Ensure property tow requests are verified, documented, and dispatched promptly - and that scheduled vehicle relocations happen exactly as promised.
• Prioritize police-rotation calls and monitor response so a truck is on-site within our 30-minute contract standard.
• Keep dispatch records complete and accurate - the record must tell the story - and audit calls weekly, coaching every miss the same week.
• Own payment and cash controls: card processing, smart-safe cash reconciliation, and same-shift investigation of any discrepancy.
• Train new dispatchers using written procedures, observedpractice, knowledge checks, and documented sign-offs.
• Route escalations quickly to the right owner - account executives, client support, or leadership - and de-escalate tense situations professionally.

What We Offer

• $42,000 annual salary plus a monthly performance bonus of up to $1,250 tied to your team's scorecard - up to $57,000 per year all-in.
• Paid, structured onboarding - you inherit a documented operation, not tribal knowledge.
• Comprehensive medical, dental, and vision insurance, plus short- and long-term disability, accident, hospital, and critical illness coverage.
• Paid Time Off: every hour worked earns you additional time off.
• A leadership seat with real authority: the schedule, the training program, and the quality bar are yours.

Preferred Hiring Consideration

• Law Enforcement: your background as a dispatcher, 911 operator/telecommunicator, patrolman, officer, deputy, sheriff, or Border Patrol agent makes you a great fit for this position.
• Military Veterans: your background in any Military Occupational Specialty (MOS) is highly valued, with additionalconsideration for MOSs that relate directly to communications, operations, or logistics.
• Disabled Veterans: we are committed to providing opportunities to disabled veterans.
• Military Spouses: your resilience and dedication make you a perfect fit for our team.
• Work Opportunity Tax Credit Targeted Groups: we actively seek diverse candidates.

Requirements

What You'll Need

• Must be at least 21 years old.
• Prior supervisory or lead experience in dispatch, call-center, public-safety communications, towing, roadside, or logisticsoperations strongly preferred.
• Calm, decisive leadership in a high-volume environment - able to make sound decisions with incomplete information and teach others to do the same.
• Strong computer literacy (dispatch software, Microsoft 365) and disciplined, accurate documentation.
• Integrity with cash handling, payments, and records - you treat controls as the job, not paperwork.
• Clear, professional communication with police, property managers, drivers, and vehicle owners, including difficult conversations.
• Acceptable criminal background history and a clear pre-employment drug screen.