Communication Supervisor

Healthfleet Ambulance; Washington, Northern (Washington County, KY); Hybrid; USD 34,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Paid time off (PTO)

Direct Deposit

Life Insurance

Job summary

Healthfleet Ambulance is seeking a Dispatch Supervisor to oversee the Communications Department, ensuring crews depart on time and assignments are coordinated to support transport operations.

The role is non-exempt and hourly, with responsibilities including training, liaison with dispatch, QA, and equipment management. The position requires strong organizational, communication, and dispatch systems skills.

Qualifications

• Proven experience in operations or dispatch within a similar industry.
• Strong critical thinking skills.
• Strong organizational and communication skills.
• Ability to multitask and handle high-stress situations.
• Proficient in using dispatch software and equipment tracking systems.
• Schedule must be flexible; nights, weekends, and holidays will be required to ensure minimum coverage.
• Schedule is from 11:00 am to 1900 Monday-Friday

Responsibilities

• Oversee Communications Department and ensure crews depart on time.
• Coordinate crew assignments and update runs.
• Maintain communication with dispatch to support operations.
• Oversee trip verification, monitor fuel levels and safety via Samsara.
• Address customer and employee concerns promptly.
• Identify and report transport issues to management for swift resolution.
• Track and manage equipment using UEM/Samsara, ensuring charging and base readiness.
• Review daily crew and dispatch schedules and adjust to meet coverage requirements.
• Check emails and act as CSR/Dispatcher when needed.
• Ensure minimum coverage for all shifts.
• Coordinate with hospital coordinators to optimize day-to-day operations.
• Perform other duties as assigned by the General Manager.
• Maintain documentation on crew departures, vehicle assignments, schedule changes, and equipment distribution.

Skills

Dispatch leadership

Crew coordination

Critical thinking

Organizational skills

Communication skills

Multitasking under pressure

Dispatch software

Schedule flexibility

Time management

Tools

Dispatch software

Equipment tracking

Job description

Description

REPORTS TO:

General Manager.

SUMMARY:

This is a non-exempt hourly position. The Dispatch Supervisor oversees the Communications Department, ensures crews depart on time, coordinates crew assignments, assigns and updates runs, and maintains communication with dispatch to support the proper execution of transport services.

DUTIES AND RESPONSIBILITIES:

• Crew Management: Ensure the timely departure of all crew members, including the distribution of essential items such as phones, keys, tablets, and fuel cards.
• Training: Provide necessary training to new and existing staff as required.
• Dispatch Liaison: Collaborate with dispatch to maintain accurate timestamps and ensure crews are positioned correctly.
• Quality Assurance: Oversee trip verification, monitor fuel levels and safety violations via Samsara, and conduct quality checks of all trips.
• Customer Service: Address initial customer and employee concerns promptly and effectively.
• Issue Resolution: Identify and report any transport issues to management, ensuring swift resolution.
• Equipment Management: Utilize UEM/Samsara to track and manage all equipment, ensuring everything is charged and at the base.
• Schedule: Review daily crew and dispatch schedules and adjust schedules as needed to meet minimum field and office coverage. Review vehicle assignments and trips and ensure all dispatch checklists are completed.
• Communication: Regularly check emails and act as a CSR/Dispatcher when necessary.
• Minimum Coverage: Ensure staffing levels support minimum field and office coverage requirements throughout each shift.
• Planning: Adjust trip schedules as needed and coordinate with hospital coordinators to optimize day-to-day operations.
• Additional Duties: Perform other related duties as assigned by the General Manager.
• Documentation: Maintain accurate documentation related to crew departures, vehicle assignments, schedule changes, equipment distribution, and operational concerns escalating to management.

Benefits Package Includes:

• Paid Weekly
• Direct Deposit
• Referral program
• 401(k)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Aflac
• Life Insurance
• Paid time off (PTO)
• Free CPR & EVOC
• Uniform Allowance

Requirements

KNOWLEDGE, SKILLS, AND QUALIFICATIONS:

• Proven experience in operations or dispatch within a similar industry.
• Strong critical thinking skills.
• Strong organizational and communication skills.
• Ability to multitask and handle high-stress situations.
• Proficient in using dispatch software and equipment tracking systems.
• Schedule must be flexible; nights, weekends, and holidays will be required to ensure minimum coverage is met.
• Schedule is from 11:00 am to 1900 Monday-Friday