Dispatch Specialist - HVAC & Home Services

Champion Comfort Experts Heating & Cooling; Flat Rock (NC); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Medical, Prescription, Dental, and Vis

Disability & Term Life Insurance

401k with company match

Paid time off & holidays

Job summary

Champion Comfort Experts Heating & Cooling in Flat Rock, NC is seeking a skilled Dispatcher to join our frontline team. You will schedule and dispatch HVAC, plumbing, and electrical calls, optimize technician routes, and deliver outstanding customer service.

Ideal candidates have at least 2 years dispatch experience; Service Titan is a plus. We offer competitive hourly pay, medical/dental/vision, disability and life insurance, 401(k) matching, paid time off, and opportunities for growth.

Qualifications

• 2 years of dispatch experience minimum.
• Service Titan experience a major plus.
• Must pass motor vehicle & background check and drug screen.

Responsibilities

• Deliver exceptional customer service to customers and technicians.
• Schedule and dispatch HVAC, plumbing, and electrical service calls.
• Optimize technician routes and schedules for efficiency.
• Coordinate the right technician for each job based on skills and availability.
• Communicate schedule updates and resolve customer concerns.
• Support team goals, customer satisfaction, and revenue growth.

Skills

Dispatch experience

Customer service

Fast-paced work

Tools

Service Titan

Job description

Champion Comfort Experts Heating & Cooling in Flat Rock, NC is seeking a skilled Dispatcher to join our frontline team. You will schedule and dispatch HVAC, plumbing, and electrical calls, optimize technician routes, and deliver outstanding customer service.

Ideal candidates have at least 2 years dispatch experience; Service Titan is a plus. We offer competitive hourly pay, medical/dental/vision, disability and life insurance, 401(k) matching, paid time off, and opportunities for growth.