Guest Safety & Service Champion

Churchill Downs; Oak Grove (KY); On-site; USD 19,000 - 25,000; Full time

Job summary

Churchill Downs Incorporated is seeking a Security Officer at Oak Grove. The role focuses on maintaining a safe environment across three shifts for guests and employees.

Responsibilities include assisting guests, monitoring access, and reporting safety concerns, with a preference for candidates with security or hospitality experience. Qualifications include a High School Diploma and the ability to obtain a Kentucky gaming/racing license.

Qualifications

• High School Diploma or equivalent preferred.
• Must be able to obtain and maintain a Kentucky gaming/racing license.
• Experience in customer service, hospitality, security, or related field is a plus.

Responsibilities

• Greet guests and assist team members in a friendly, professional manner.
• Assist guests with directions and information about the property.
• Maintain a visible security presence to ensure a safe environment.
• Respond calmly to incidents or requests for assistance.
• Support safety and security of guests, staff, and property.
• Monitor access to restricted areas and report concerns.
• Observe and report hazards or suspicious activity to leadership.
• Assist with transporting money and chips per company procedures.
• Operate company vehicles or equipment if required with valid license.
• Collaborate with departments to enhance guest experience.
• Other duties as assigned.

Skills

Customer service

Security awareness

Guest assistance

Incident response

License & permits

Team collaboration

Education

High School Diploma

Kentucky gaming license

Job description

Churchill Downs Incorporated is seeking a Security Officer at Oak Grove. The role focuses on maintaining a safe environment across three shifts for guests and employees.

Responsibilities include assisting guests, monitoring access, and reporting safety concerns, with a preference for candidates with security or hospitality experience. Qualifications include a High School Diploma and the ability to obtain a Kentucky gaming/racing license.