Dispatch Specialist: Driver Scheduling & Customer Care

SmartRecruiters, Inc.; Denver, Northern (CO, KY); Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Life insurance

Long-term disability

Health Savings Account

Flexible Spending Account

401(k)

Paid time off

Job summary

WS Barricade is seeking a detail-oriented Dispatcher to support our Denver-area operations. You will coordinate service calls, monitor drivers via dispatch tools, and ensure accurate scheduling and billing information for each job.

The role requires 1–2 years of experience, strong communication, and the ability to multitask in a fast-paced environment. Offers comprehensive benefits and on-call duties with periodic overtime.

Qualifications

• High School Diploma or Equivalent.
• 1–2 years experience or equivalent education/training.
• Strong leadership to ensure drivers’ compliance.
• Basic routing and mapping program familiarity.
• Ability to learn Paylocity and TCR quickly.
• Ability to multitask under pressure and meet deadlines.

Responsibilities

• Provide the highest level of customer service and satisfaction.
• Communicate with customers and internal teams to ensure order status, delivery arrangements, and service.
• Receive incoming customer calls and emails.
• Schedule and coordinate all service calls and adjust drivers’ daily schedules.
• Monitor drivers via the dispatch system.
• Create the next day driver schedule to meet customer needs.
• Add new customer jobs and tickets to the system (TCR).
• Conduct job service checks for jobs older than 30 days.
• Finalize each ticket with all required billing information.
• Interact professionally with all levels of employees, management, vendors, customers, and external partners.
• Perform other functions as necessary or assigned.

Skills

Dispatcher experience

Leadership

Communication

Time management

multitasking

Education

High School Diploma or equivalent

Tools

Paylocity

TCR

Dispatch system

Job description

WS Barricade is seeking a detail-oriented Dispatcher to support our Denver-area operations. You will coordinate service calls, monitor drivers via dispatch tools, and ensure accurate scheduling and billing information for each job.

The role requires 1–2 years of experience, strong communication, and the ability to multitask in a fast-paced environment. Offers comprehensive benefits and on-call duties with periodic overtime.