Dispatch & Customer Support Specialist (Evening Coverage)

WatsonBarron Group; Secaucus (NJ); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

PTO

401K

Healthcare

Vision

Dental

Job summary

WatsonBarron Group is seeking a Customer Service / Assistant Dispatcher to support a busy dispatch and customer service operation, acting as the central contact for customers, drivers, and staff. This role blends customer interaction, scheduling, routing support, and real-time operations coordination.

Flexible to cover occasional evening shifts (3:00 PM–11:30 PM) is a required element of the position. Onsite: M-F, 8:00-4:30 with some overtime.

Qualifications

• High school diploma or GED; some college preferred.
• 1–3 years of experience in operations, transportation, or related fields.
• Proficiency with Outlook, Excel, Word.
• Strong communication and conflict-resolution skills.
• Detail-oriented with strong problem-solving abilities.
• Ability to multitask and stay calm under pressure.
• Bilingual English/Spanish is a plus.
• Flexibility to work occasional evening shifts (3:00 PM–11:30 PM).

Responsibilities

• Answer customer calls, emails, and service inquiries.
• Schedule pickups, deliveries, and special service requests.
• Assist with daily routing and driver communication.
• Monitor driver progress and respond to delays or route changes.
• Maintain accurate service logs, customer records, and dispatch reports.
• Resolve billing questions, service issues, and missed pickups.
• Communicate service updates to residential, commercial, and municipal contacts.
• Enter work orders and update dispatch software in real time.
• Provide administrative support to the dispatch team.
• Occasionally provide shift coverage for evening dispatcher during PTO (3:00 PM–11:30 PM).

Skills

Customer service

Scheduling

Multitasking

Communication

Conflict resolution

Calm under pressure

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Outlook

Excel

Word

Job description

WatsonBarron Group is seeking a Customer Service / Assistant Dispatcher to support a busy dispatch and customer service operation, acting as the central contact for customers, drivers, and staff. This role blends customer interaction, scheduling, routing support, and real-time operations coordination.

Flexible to cover occasional evening shifts (3:00 PM–11:30 PM) is a required element of the position. Onsite: M-F, 8:00-4:30 with some overtime.