Dispatch Specialist

Jobgether; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off

Tuition reimbursement

Life insurance

Remote work within US

Pre-employment background check

Job summary

Jobgether is seeking a Dispatch Specialist based in the United States for a fully remote position. The role coordinates field operations, supports technicians, and resolves work order changes with strong organization and communication skills.

You will monitor routes and capacity, respond to inquiries, and ensure timely service delivery across the network. The ideal candidate has 2+ years in dispatch or related ops, with customer service experience and proficiency in CRM/FSMS tools.

Qualifications

• High school diploma or equivalent.
• 2+ years in dispatch, field service, or related role preferred.
• Customer service experience required.
• Strong verbal and written communication skills.

Responsibilities

• Provide phone and chat support to field technicians for work order changes and scheduling.
• Respond to tickets, emails, and inquiries from technical care teams.
• Monitor technician routes to optimize workforce capacity and assignments.
• Coordinate service locates and outage-related activities as needed.
• Use field service management and CRM systems to maintain accurate info and communication between field teams and internal departments.
• Ensure commitments and service expectations are met through timely issue resolution.
• Take on additional operational tasks to support objectives and standards.

Skills

Dispatch coordination

Field service

Customer support

Communication

Data entry

GPS tools

Outlook

Education

High School Diploma

Tools

ServiceNow

ACSR

Field Service Management

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Dispatch Specialist based in the United States.

The Dispatch Specialist plays a key role in coordinating field operations and helping technicians deliver on customer commitments.
You will provide real-time support to field teams, helping resolve work order changes and customer account requests efficiently.
The role requires strong organization, communication, and multitasking skills in a fast-paced operational environment.
You will monitor technician routes and availability to optimize workforce capacity and ensure timely service delivery.
You will also coordinate service locates and outages while responding to requests from technical and virtual support teams.
This is a fully remote opportunity suited to someone who enjoys problem-solving, technology, and operational coordination.
Your work will directly contribute to a seamless customer experience and more efficient field service operations.

Accountabilities:

• Provide phone and chat support to field technicians, assisting with work order modifications, scheduling needs, and customer account requests.
• Respond to and resolve tickets, emails, and inquiries received from technical care and virtual call center teams.
• Monitor technician routes and availability to maintain an accurate understanding of workforce capacity and identify opportunities for efficient work order assignment.
• Coordinate and establish service locates and outage-related activities as required.
• Use field service management and customer support systems to maintain accurate information and facilitate effective communication between field teams and internal departments.
• Help ensure customer commitments and service expectations are met through timely issue resolution and effective dispatch coordination.
• Take on additional operational responsibilities as needed to support organizational objectives and customer service standards.

Requirements:

• High school diploma or equivalent required.
• Previous experience in dispatch, field service, workforce management, or a related operational role is preferred, ideally with 2 or more years of experience.
• At least some prior customer service experience is required.
• Excellent verbal and written communication skills, with the ability to communicate clearly and professionally with technicians and internal teams.
• Strong alphanumeric data-entry skills and a high level of accuracy.
• Comfortable navigating the internet and working with multiple computer applications and digital systems.
• Ability to work effectively in a fast-paced, demanding environment while managing competing priorities and deadlines.
• Familiarity with Microsoft Outlook and GPS-based tools.
• Experience with or understanding of ServiceNow, ACSR, and field service management systems is preferred.
• Strong problem-solving skills, attention to detail, adaptability, and a proactive, customer-focused approach.

Benefits:

• Fully remote work opportunity within the United States.
• Medical, dental, and vision insurance available from the start of employment.
• Life insurance coverage for employees and eligible family members.
• Paid time off, including vacation, holidays, and personal/sick days.
• 401(k) plan with a 100% company match from day one, up to 5% of eligible compensation.
• Group legal plan with identity theft protection.
• Tuition reimbursement of up to $5,250 during the first year.
• Annual community support initiatives benefiting organizations across the United States.
• Associate recognition and awards programs.
• Professional advancement and career development opportunities.
• Collaborative and inclusive work environment.
• Free company services for eligible associates living within a serviceable area.
• Monthly stipend of up to $75.
• Remote access to select premium channels for eligible service areas.
• Vehicle provided for daily work purposes when applicable based on proximity to an office.
• Pre-employment background, drug screening, and reference checks are required.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.