Senior Operations Manager - Mobile (REMOTE)

Jobgether; Maryland; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance for associates

Paid time off

401(k) with company match

Tuition reimbursement

Career advancement opportunities

Job summary

A hiring platform is seeking a Remote Mobile Operations Manager to oversee mobile services and drive operational efficiency. The role involves managing activation, billing, and support while ensuring seamless operations through strong cross-functional leadership. Ideal candidates should have over 7 years of experience in customer operations, with skills in data analysis and performance monitoring. The position offers competitive benefits including medical coverage, 401(k) matching, and opportunities for career advancement.

Qualifications

• 7+ years of experience in customer operations, service delivery, or operational support.
• Ownership of complex operational workflows including billing, activation, and customer lifecycle management.
• Experience in large-scale product launches or platform migrations.

Responsibilities

• Own end-to-end mobile operations including activation and customer support.
• Lead training and ensure consistent execution.
• Monitor operational KPIs for performance improvement.

Skills

Customer operations

Service delivery

Operational support

Data analysis

Cross-functional leadership

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Mobile Operations Manager - REMOTE. In this pivotal role, you will take on comprehensive operational accountability for mobile services, driving efficiency and customer satisfaction. You will be at the heart of mobile operations, ensuring seamless activation, provisioning, and support across various functions. Your leadership will directly contribute to scaling operations beyond initial phases while collaborating closely with teams in product development, engineering, and sales. With a focus on data-driven performance and sustainable solutions, you will enhance the customer experience and redefine operational success. Join us as we shape a future of reliable and user-friendly mobile services.

Accountabilities

• Own end-to-end mobile operations, ensuring smooth activation, provisioning, billing, and customer support.
• Lead frontline readiness with clear training and documentation for consistent execution.
• Align operational execution with the broader business strategy across various departments.
• Define, monitor, and act on mobile operational KPIs for performance improvement.
• Anticipate and manage risks related to scaling operations while driving sustainable solutions.
• Act as an escalation owner for high-impact customer or system issues.

Requirements

• 7+ years of experience in customer operations, service delivery, or operational support.
• Direct ownership of complex operational workflows including billing, activation, and customer lifecycle management.
• Proven experience in large-scale product launches or platform migrations.
• Strong cross-functional leadership, effective in collaborating with various teams and external vendors.
• Ability to leverage data and KPIs for root-cause analysis and operational improvements.
• Experience in handling high-impact operational or customer issues.

Benefits

• Medical, dental, and vision coverage starting day one.
• Life insurance for associates and eligible dependents.
• Paid time off including vacation, holidays, and personal/sick time.
• 401(k) with 100% company match starting day one.
• Tuition reimbursement program.
• Annual community support initiatives.
• Recognition and awards programs for associates.
• Career advancement opportunities in a collaborative environment.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.