Resource-Planning Dispatch Manager

TransWest Mobility; Seattle (WA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Match

PTO 80 hours

Personal Day

Job summary

TransWest Mobility is seeking an Operations Manager for Resource Planning in Seattle to lead the Dispatch and Scheduling team and ensure high-quality service for clients. You will coordinate service plans, monitor KPI performance, supervise payroll workflows, and partner with safety, training, and IT teams.

This role requires strong leadership and data-driven decision making. Reporting to the Senior Operations Manager, you will drive process improvements, develop succession plans, and provide

Qualifications

• 2+ years in transportation operations, resource planning, dispatch management, or workforce scheduling.
• 2+ years in a supervisory/management role in Dispatch/Scheduling teams.
• Proven track record in operational planning and workforce forecasting.
• Experience partnering with Training, Safety, Compliance, IT, Finance teams.
• Experience in payroll workflows, timekeeping systems or schedule templates.
• Data-driven operations, KPI development, and operational reporting required.

Responsibilities

• Coordinate, plan, and execute operational plans for current and new service lines to ensure shifts are filled daily.
• Monitor data for efficiency and identify issues; work to improve on-time performance (98%).
• Prepare standard weekly/monthly reports and develop KPIs and tracking tools.
• Support Driver KPI-based incentive programs and communicate opportunities to drivers.
• Develop the Scheduling/Dispatch teams and create succession plans.
• Oversee payroll processing, closing, and template accuracy.

Skills

Forecasting

Leadership

Cross-functional collaboration

Payroll workflows

KPI reporting

Job description

TransWest Mobility is seeking an Operations Manager for Resource Planning in Seattle to lead the Dispatch and Scheduling team and ensure high-quality service for clients. You will coordinate service plans, monitor KPI performance, supervise payroll workflows, and partner with safety, training, and IT teams.

This role requires strong leadership and data-driven decision making. Reporting to the Senior Operations Manager, you will drive process improvements, develop succession plans, and provide