Schedule Dispatch Coordinator 1

Johnson Controls; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

Johnson Controls is seeking a Schedule Dispatch Coordinator in the Security Domain to support field operations. You will manage dispatch, backlog, SLAs, and technician scheduling, coordinate third-party vendors, and maintain professional relationships with field personnel while handling inquiries.

You will perform inspection dispatch, support repair parts management, and other duties. Strong written and verbal communication, MS Office proficiency, and ability to adapt to rapid changes are

Qualifications

• 1+ year of customer service experience
• Dispatch scheduling experience
• Flexibility to perform other duties as assigned
• Maintain above satisfactory attendance

Responsibilities

• Dispatch in support of field operations within the Security Domain.
• Manage aging service ticket backlog and SLA commitments.
• Coordinate technician schedules and third-party vendor meetings.
• Respond to internal and external inquiries and maintain relationships with field personnel.
• Perform inspection dispatch and support repair parts management as needed.

Skills

Customer service

Dispatch scheduling

Communication

Microsoft Office

Problem solving

Time management

Tools

Microsoft Office

Job description

What you will do

The NDC Schedule Dispatch Coordinator is responsible for performing dispatch in support of field operation activities within the Security Domain of JCI. They will work closely with NDC Team Managers, Field Service Team Managers, internal Operational Excellence partners, peers, and customers to drive key business initiatives and service delivery. This support includes managing aging service ticket backlog, SLA agreements, ensure technician schedule efficiency, coordinate third party vendor meets, accountable for establishing strong professional relationships with field personnel, answering, and responding to internal and external inquiries along with other duties to drive field service delivery. Schedule Dispatch Coordinators are expected to be able and willing to perform all major functions within the Schedule Dispatch Coordinator role including inspection dispatch and supporting repair parts management, and other duties as assigned.

How you will do it

As a Schedule Dispatch Coordinator team member, it is important to exhibit excellent communication skills, basic knowledge of computer applications, Microsoft Excel skills, strong organizational and decision-making ability. Being flexible and able to deal with rapid change at a moment's notice is key to success. NDC team members must be able to speak confidently in driving day-to-day operations and scheduling of service dispatch. As a Schedule Dispatch Coordinator team member, it is important to exhibit excellent communication skills, basic knowledge of computer applications, Microsoft Excel skills, strong organizational and decision-making ability. Being flexible and able to deal with rapid change at a moment's notice is key to success. NDC team members must be able to speak confidently in driving day-to-day operations and scheduling of service dispatch.

What we look for

Required

• Minimum of 1-year customer service
• Service dispatch scheduling experience
• Flexibility to perform other duties as assigned
• Maintain above satisfactory attendance

Skills Required

• Good written and verbal communication skills, detail-oriented, flexibility, composure under pressure
• Knowledge of Microsoft office (Email/Excel) and other required programs
• Confidence, problem-solving, critical thinking skills, positive proactivity
• Decision-making, self-motivated/driven, time management and prioritization capability
• Ability to self-manage, accountability, change agent
• Minimum of 1-year customer service
• Service dispatch scheduling experience
• Flexibility to perform other duties as assigned
• Maintain above satisfactory attendance