Dispatcher

Gopher Sewer and Drain; Fridley (MN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Paid time off

401(k)

Job summary

A sewer and drain service company in Fridley seeks a reliable Dispatcher. This role involves managing daily schedules, assigning jobs to technicians, and facilitating communication between customers and field crews. The ideal candidate will excel in a fast-paced environment, demonstrate strong organizational skills, and have previous dispatching experience. Join a dedicated team making a real impact on customer service daily. Competitive pay and opportunities for advancement are offered.

Qualifications

• Previous dispatching or scheduling experience preferred.
• Ability to stay calm under pressure and make quick decisions.
• Detail-oriented and dependable.

Responsibilities

• Schedule and dispatch technicians to service calls.
• Communicate with customers regarding appointment updates.
• Monitor job progress and adjust schedules as needed.

Skills

Strong organizational skills

Excellent communication abilities

Multitasking skills

Problem-solving abilities

Job description

Benefits

• Employee discounts
• Health insurance
• Paid time off
• 401(k)

About Us

We are a growing sewer and drain company specializing in sewer repairs, drain cleaning, and trenchless pipe lining. Our team is committed to fast response times, quality service, and clear communication. We’re looking for a reliable Dispatcher to help coordinate our daily operations and keep our crews running efficiently.

Position Overview

The Dispatcher is responsible for managing the daily schedule, assigning jobs to technicians, and serving as the main communication hub between customers, field crews, and the office. This role is ideal for someone who thrives in a fast-paced environment and can juggle multiple priorities.

Responsibilities

• Schedule and dispatch technicians to service calls and project jobs
• Prioritize emergency and time-sensitive work
• Communicate with customers regarding appointment times and updates
• Coordinate with sales, project coordinators, and field crews
• Monitor job progress and adjust schedules as needed throughout the day
• Handle incoming calls and assist with booking service appointments
• Maintain accurate records in scheduling/CRM software
• Ensure efficient routing to maximize productivity
• Others as needed

Qualifications

• Previous dispatching or scheduling experience preferred (home services a plus)
• Strong organizational and multitasking skills
• Excellent communication and problem-solving abilities
• Ability to stay calm under pressure and make quick decisions
• Detail-oriented and dependable
• Comfortable using computers, scheduling software, and phone systems

Preferred (but not required)

• Experience in plumbing, sewer, HVAC, or construction industries
• Knowledge of local service areas and routing

Compensation & Benefits

• Competitive hourly pay or salary (based on experience)
• Paid training
• Opportunities for advancement
• [Add benefits: PTO, health insurance, etc.]

Why Join Us?

• Fast-paced, team-oriented environment
• Essential role in daily operations
• Growing company with long-term opportunities
• Work that makes a real impact on customers every day

How to Apply

Send your resume to [email] or call [phone number] for more information.