Dispatch & Routing Specialist — Flexible Hours

RATP Dev; Raleigh (NC); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Vacation

Sick time

Life & Accident Insurance

Medical, Dental, and Vision Insurance

Wellness Program

Retirement savings plan (401 K)

Job summary

RATP Dev in Raleigh, North Carolina seeks an entry-level to mid-level Dispatcher to act as the lifeline between clients and bus operators. You will assess and respond with immediate solutions to maintain on-time service and delivery.

Responsibilities include coordinating routes, reviewing calls, and supporting daily driver staffing. A valid license, 2+ years of driving and customer service are required, with Ecolane/ParaTransit experience preferred.

Qualifications

• Minimum of two years general work experience, including driving and customer service.
• Must be a minimum of 18 years of age.
• Must have been a licensed driver for at least two years.
• Ability to work under time constraints and deadlines
• Problem-solving, conflict resolutions and analytical abilities
• A Valid Driver's License
• No criminal convictions or DWI, DUI, assault, or possession
• Must be able to multi-task

Responsibilities

• Collaborates with routing specialists and schedulers to optimize routes
• Dispatch drivers using information provided by the clients through the reservation department and the online reservation application
• Review and respond to all incoming calls, confirming all details with the client review reservation two weeks out
• Discuss with the client availability to review online reservations
• Field incoming calls for the exact day requests, ensure availability, and examine possible route changes
• Initiate all outbound calls to the city connect and access
• Troubleshoot and resolve potential pick-up problems before they result in service issues
• Ensure service on missed pick-ups by coordinating driver movement in the field
• Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity
• Other duties assigned by the operation staff
• Prefer Ecolane and/or ParaTransit Experience

Skills

Driver's license

Customer service

Time management

Problem solving

Communication

Multi-tasking

Computer skills

Education

High school diploma or GED

Tools

Ecolane

ParaTransit

Reservation system

Job description

RATP Dev in Raleigh, North Carolina seeks an entry-level to mid-level Dispatcher to act as the lifeline between clients and bus operators. You will assess and respond with immediate solutions to maintain on-time service and delivery.

Responsibilities include coordinating routes, reviewing calls, and supporting daily driver staffing. A valid license, 2+ years of driving and customer service are required, with Ecolane/ParaTransit experience preferred.