CDL-B Dispatcher: Transit Ops & Driver Support

RATP Dev USA

Asheville (NC)

On-site

USD 33,000 - 47,000

Full time

4 days ago

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Job summary

RATP Dev USA in Asheville, NC is seeking a Dispatcher to serve as the communication hub among passengers, drivers, and operations staff. You will coordinate daily transportation activities, monitor vehicle movement, respond to service disruptions, and assist drivers in the field to maintain on-time performance and service quality.

Requirements include a Class B CDL with passenger endorsement and a minimum of 2 years in dispatching or related operations.

Qualifications

High school diploma or GED required.
Must have Class B CDL with passenger endorsement.
2+ years of dispatching, transportation, logistics, customer service, or related operational experience preferred.
Must be at least 18 years of age.
Valid driver's license with an acceptable driving record.
Strong customer service, communication, and interpersonal skills.
Proficiency with computer systems, including Microsoft Office applications and dispatching or scheduling software.

Responsibilities

Monitor daily transportation operations and dispatch drivers.
Serve as the primary point of communication between operators, supervisors, passengers, and other stakeholders.
Communicate schedule changes, trip additions, cancellations, no-shows, and service updates to operators.
Coordinate driver movement in the field to address missed trips, service delays, vehicle breakdowns, accidents, traffic disruptions, or other operational issues.
Assist in developing alternate routing solutions during road closures, construction projects, weather events, or emergencies.
Monitor vehicle locations and service performance using dispatch, scheduling, and GPS systems.