Customer Service & Logistics Support Specialist

The Home Depot; Aurora (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our team. You will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring satisfaction with orders, delivery status, and product details.

The ideal candidate will be detail-oriented, organized, and adept at juggling multiple tasks in a fast-paced logistics environment.

Qualifications

• Minimum 2 years of customer service or office administration experience.
• Excellent communication and interpersonal abilities.
• Detail-oriented and organized with strong time management.
• Proficiency with MS Office and basic office software.
• Familiarity with delivery or logistics processes is a plus.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.
• Ensure customers are satisfied with their delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and elevate unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain expert knowledge of Temco Logistics’ products and services to support customer inquiries effectively.
• Track office supply inventory and place orders as needed to ensure smooth office operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Skills

Communication skills

Interpersonal skills

Problem solving

Organizational skills

MS Office proficiency

Education

High school diploma

Tools

ERP systems

Job description

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our team. You will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring satisfaction with orders, delivery status, and product details.

The ideal candidate will be detail-oriented, organized, and adept at juggling multiple tasks in a fast-paced logistics environment.