Dispatch & Route Optimization Specialist

Sentrigard Metal Systems LLC; Lynchburg (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Sentrigard Metal Systems LLC is seeking a Dispatch Coordinator to organize drivers, routes, and deliveries in a fast-paced office environment. You will be the primary liaison between drivers, CSR’s, mills, and internal teams, ensuring accurate schedules and timely communication.

The role requires strong organizational skills, experience with dispatch software, GPS tracking, and the ability to make quick decisions under pressure.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of dispatching or logistics experience preferred.
• Knowledge of DOT regulations and transportation compliance requirements.
• Strong communication and customer service skills.
• Proficient with computer systems, GPS tracking tools, and Microsoft Office.

Responsibilities

• Schedule, and dispatch drivers, vehicles, equipment, according to operational needs.
• Monitor daily routes and schedules to ensure timely arrivals, departures, and deliveries.
• Maintain ongoing communication with drivers, field personnel, mills and supply chain regarding assignments, route changes, delays, and customer requests.
• Track vehicle locations and delivery statuses using GPS, routing, and dispatch software.
• Respond promptly to emergencies, accidents, breakdowns, delays, or other operational issues.
• Update CSR’s regarding delivery schedules.
• Maintain accurate dispatch logs, records, and reports.
• Ensure compliance with company policies, safety procedures, and applicable transportation regulations.
• Coordinate with warehouse, customer service, Supply Chain and operations teams to optimize workflow.
• Assist in route planning and scheduling to maximize efficiency and reduce costs.
• Document incidents, service issues, and customer concerns and escalate when necessary.
• Perform other duties as assigned.

Skills

Organizational skills

Multitasking

Communication skills

Dispatch software

GPS tracking tools

Microsoft Office

Education

High school diploma or equivalent

Tools

GPS tracking software

Dispatch software

Microsoft Office

Job description

Sentrigard Metal Systems LLC is seeking a Dispatch Coordinator to organize drivers, routes, and deliveries in a fast-paced office environment. You will be the primary liaison between drivers, CSR’s, mills, and internal teams, ensuring accurate schedules and timely communication.

The role requires strong organizational skills, experience with dispatch software, GPS tracking, and the ability to make quick decisions under pressure.