Dispatch & Route Coordinator

Med-National Staffing Inc.; Kirkland (WA); On-site; USD 25,000 - 29,000; Full time

Job summary

Med-National Staffing Inc. in Kirkland, WA seeks a Dispatcher/Router to coordinate drivers and service delivery for residential, commercial, and roll-off lines.

You will dispatch drivers, resolve service issues, and respond to customer requests to keep operations moving smoothly. The role requires a high school diploma or GED, at least 6 months' related experience, and strong communication and computer skills to manage multiple systems and exchange information with drivers, customers, and sales

Qualifications

• High school diploma or GED required.
• Minimum of 6 months of related work experience required.
• Preferred: Training in transportation, logistics, or related fields; call-center or customer service experience.

Responsibilities

• Dispatch drivers to customer calls based on needs, driver locations, and workload, balancing cost and response times.
• Collaborate with routing specialists, route managers, and the service department to optimize daily routes.
• Assign and monitor service tickets, ensuring timely completion and closure of requests.
• Handle incoming calls and emails from customer service and sales teams, ensuring same-day service for pick-up and delivery requests.
• Initiate outbound calls to customers to confirm service details and resolve on-site issues.
• Troubleshoot delivery and pick-up challenges to prevent or resolve service issues.
• Ensure same-day service for missed pick-ups by coordinating driver movement.
• Record and distribute driver feedback and updates to appropriate departments.
• Communicate with maintenance shop staff and act as an emergency contact for service-related issues (e.g., down wires).

Skills

Computer skills

Communication skills

Learning proprietary software

Problem solving & multitasking

Education

High school diploma or GED

Tools

Proprietary software

Job description

Med-National Staffing Inc. in Kirkland, WA seeks a Dispatcher/Router to coordinate drivers and service delivery for residential, commercial, and roll-off lines.

You will dispatch drivers, resolve service issues, and respond to customer requests to keep operations moving smoothly. The role requires a high school diploma or GED, at least 6 months' related experience, and strong communication and computer skills to manage multiple systems and exchange information with drivers, customers, and sales