Logistics Dispatcher: Route Optimization & Support

Medtrans LLC; Oklahoma City (OK); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

401(k) Contributions

Paid Time Off

Employee Assistance Program

Job summary

Medline Industries, LP is seeking a logistics coordinator to assure all routes are filled and to provide timely instructions and responses to requests for information from drivers and customers throughout the day.

The role includes responding to delivery questions, using scheduling systems to retrieve schedules, and assigning drivers to routes while adhering to DOT Hours of Service regulations. A high school diploma and prior scheduling/administrative experience are required.

Qualifications

• High school diploma required.
• 2 years experience with inbound/outbound call handling, scheduling or administrative work.
• Experience in customer service is a plus.

Responsibilities

• Provide customer support by responding to questions and concerns regarding deliveries including no shows, cancellations and scheduled deliveries.
• Respond to customer inquiries and needs in a timely manner.
• Use computer system to retrieve schedule and asset information.
• Determine best method to assign driver resources and routes for efficiency while reducing mileage.
• Update, prepare, and dispense the daily route schedule.
• Monitor and document route manifests and deliveries and adjust for changes.
• Make and schedule appointments with customers requiring delivery appointments.
• Route drivers according to skill set and DOT Hours of Service regulations.
• Complete daily reports and clerical duties.
• Ensure correct departments have all necessary paperwork for on-time delivery departure.

Skills

Call handling

Scheduling

Administrative work

Customer service

Education

High School Diploma

Tools

Scheduling software

Job description

Medline Industries, LP is seeking a logistics coordinator to assure all routes are filled and to provide timely instructions and responses to requests for information from drivers and customers throughout the day.

The role includes responding to delivery questions, using scheduling systems to retrieve schedules, and assigning drivers to routes while adhering to DOT Hours of Service regulations. A high school diploma and prior scheduling/administrative experience are required.