Dispatch & Resource Coordination Specialist

Terracon; Wichita (KS); On-site; USD 42,000 - 54,000; Full time

Job summary

Terracon in Wichita, KS is seeking a Dispatch Specialist to determine the safest, most efficient way to deploy employees and equipment to project sites. You will manage incoming service requests and dispatch staff with the right skills and certifications.

The role emphasizes strong communication, multitasking, and coordinating between regional offices while maintaining safety and quality standards on all projects. Experience, tech proficiency, and a valid driver's license are preferred.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years of relevant dispatch experience or the equivalent in training and related experience.
• Ability to use technology (mobile apps, email, scheduling software, etc.).
• Time management skills.
• Negotiation skills.
• Interpersonal interaction skills.
• Multilingual preferred in some markets.
• A valid driver’s license with acceptable violation history may be required.

Responsibilities

• Answer and manage incoming calls and dispatch employees with appropriate skills or certifications to precise locations at necessary times.
• Prioritize projects and manage logistics (equipment, internal logistics) according to urgency and importance.
• Relay information and instruction to employees, their managers, labs and other project stakeholders as appropriate.
• Coordinate with field units to prioritize schedules day-to-day.
• Dispatch in an incident and injury free manner per Terracon guidelines.
• Communicate effectively with customers, employees, and leaders.
• Use materials dashboard, CMELMS and other tools to distribute resources.
• Perform other duties as assigned.
• Coordinate between regional offices to cover projects.
• Manage resource conflicts among employees, clients and leadership using negotiation strategies.
• Follow safety rules and report issues to management.
• Maintain quality standards on all projects.

Skills

Time management

Negotiation

Interpersonal communication

Multilingual

Ability to use technology

Education

High school diploma or equivalent

Tools

CMELMS

Scheduling software

Mobile apps

Job description

Terracon in Wichita, KS is seeking a Dispatch Specialist to determine the safest, most efficient way to deploy employees and equipment to project sites. You will manage incoming service requests and dispatch staff with the right skills and certifications.

The role emphasizes strong communication, multitasking, and coordinating between regional offices while maintaining safety and quality standards on all projects. Experience, tech proficiency, and a valid driver's license are preferred.